Great
511 reviews
BuyBrakes.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
511 approved reviews, newest moderated first
Scott
Posted
Repeat (x4) customer and I’m always happy. Great products and great people! Thanks!!
Response from BuyBrakes.com· Mar 30, 2020
Thank you Scott! Your years of patronage is appreciated by our entire team at BuyBrakes.com!
samuel S.
Posted
Read before you buy! Bad return policies!
Response from BuyBrakes.com· Mar 30, 2020
I'll show the detail here for all to see. -JB seen at... https://www.buybrakes.com/returns-and-warranties Return & Exchange Policy (This does not apply to special order items, special orders are not returnable) Special order items include product that has been painted, specially finished, machined or if we order for you an item that is not shown on our website. We understand that buying mail-order can be filled with uncertainty. That's why BuyBrakes.com provides you with a easy 30 day satisfaction guarantee. If you find that you are not completely satisfied with your purchase, give us a call. If we are at fault we will set up a return, and you are entitled to a full refund of the original purchase price of the returned items minus shipping charges. No claims for labor. Make your return within 30 days of the date on your invoice. Please keep the product in its original unused/uninstalled condition. No-hassle returns for 30-days for unused, uninstalled parts that have not been special ordered, machined or painted or finished to spec. Returns requested after 30-days will be for credit on a future purchase only. No returns after 90 days. No claims for labor. RGA numbers are good for 90-days. No returns after 90 days. Returns are not accepted for International Orders.
Melvin
Posted
did a great job in following up with issue thank you!
G.Jerome Decarlo, I.
Posted
What an awesome business transaction. Old school customer service, knowledgeable staff, smooth delivery.Adam was great to work with. The quality of my brake calipers coupled with the packaging brought tears of Joy to my eyes. Finally a company that has the total package! Wonderful products, great Service and awesome people. Youv've earned a customer for life. Keep it up! Rev. G. Jerome DeCarlo II
Response from BuyBrakes.com· Mar 26, 2020
Fantastic! Thank you Rev. Jerome! We think listening intently to a "need" still has a place in business... it's important to people.. who in reality are our customers that we're here to be of help to. -JB
Jared S.
Posted
After having a negative experience with a different online retailer, I decided give BuyBrakes.com a try. I was very impressed with the quality of service I received telephonically. Ultimately, I cancelled my order with the other retailer and bought the same products from BuyBrakes.com. I look forward to receiving my order and will definitely buy from them again.
Response from BuyBrakes.com· Mar 20, 2020
Thanks Jared! We still then having good people on the phones makes a difference. We still like to communicate and talk! Please pass our good service credentials to your family and friends. We remain grateful. -John
Craig
Posted
BuyBrakes.com is the only place I will buy my brakes from! Excellent customer service and great prices!
Consumer
Posted
Great selection of brakes for the DIY customer, easy to use web site and tech support/customer sales professionals make this a great choice to buy your brake kits. Have purchased two different sets so far and will probably continue to do so using BuyBrakes as my vendor of choice.
Joseph G.
Posted
Adam was exceptional. Working on a Saturday to get me the best deal on a StopTech BBK for my 95 Supra. Thank you. Will definitely recommend to friends.
Response from BuyBrakes.com· Mar 16, 2020
Joseph- We too appreciate your application of the best in brake kits for your 95 Supra. With such a "classic tuner car", there are a lot of "eyes" on your wheels and what's stopping them. When fellow enthusiasts see you're running a StopTech Big Brake Kit, they know your all about substantial performance that works. Adam loves helping set gents like you up with the correct BBK that works with your wheel/tire and power set up. He's been at it for decades now and it's his passion and his calling to get it right. Thank you! -JB
