Great
511 reviews
BuyBrakes.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
511 approved reviews, newest moderated first
Mike
Posted
I am very pleased with the ease and useful information the website provided. I recieved my brakes and pads in a very short amount of time with no problem. I will be using them again for my other cars.
Angela
Posted
Order # 944556 As of right now, I’m giving two stars only because the price was good. Placed my order 23 days ago, still hasn’t shipped. I also reached out to customer service about a week ago. No response
JB
Posted
Shipping isn’t fast. They shipped all but one rotor and that rotor hasn’t shown up
Chris R.
Posted
This was a fairly negative experience. I placed my order on 10/1/20 and received an immediate confirmation of my order which I liked. After 15 days (10 business days) and no furter response I decided to email to check on the status. No response. The next day I called and was put on hold for 13 minutes, then they hung up. I received text from the person I was talking to apologizing for disconnecting, she said I could try back later. Of course I called right back, this time I got someone else on the line. He seemed like I just woke him up, and was hard to understand...he mumbled a lot when I asked questions. He informed me that he didn't know what was going on but would get back to me later that day. After about 4 hours I texted back inquiring about my order. Apparently this company has customer service agenst using cell phones, probably fielding calls from their homes no doubt. Anyway, he promised that I would have a tracking number later that day, or early the next morning. By the next day at noon still no response. So I texted that I need the UPS tracking numbers. She texted back stating that they didn't have them, and I could try back later. I responded that I would like a refund, and the confirmation number of the credit back to my card. She replied "why would you want to do that, it's only been 24 hours since this was expedited, but that she could do the credit" Of course it was now over 2 weeks since I placed the order and since my credit card was charged in full. I responded..."great, be sure to forward that confirmation number for the credit" Then I received another text right away from yet another person...she said that they were shipping today and gave me 2 UPS tracking numbers. My response was "fair enough, I'll see the brakes on Wednesday". They did arrive Wednesday, and all parts were there and they were the proper part numbers. Funny how after all that, my order went out that day. I feel that this is their way of doing business....squeaky wheel gets the grease. Wont' use them again...AVOID!
Miguel Garcia J.
Posted
Fast and easy processing !!! The team at buybrakes.com contacted me right away to process my order and that's the best customer service experience I've ever had. I'll definitely buy from here again.
KLAUS M.
Posted
First time ordering from you. David (I think that was his name) was excellent! Friendly, very knowledgeable and got the brake pads I needed exactly for my Land Rover LR4. Fast delivery! I will highly recommend BuyBrakes.com.
Ezequiel Benitez J.
Posted
The worst shopping experience ever! My much needed brake pads and wheel bearings have shipped a week after I placed the order! Never will order again from this site!
Alkap
Posted
I ordered my parts on the 10th. Right now its the 16th and almost one week had passed and still they haven’t shipped my parts.
