BurrowReviews of burrow.com

The product was hard to find on the site, but it worked great. The oak legs look a bit different than the oak legs we already own, but this isn't an issue for us, since we have plenty of legs already. It would be cool if they sold the connector parts without the legs.

If you are looking for a hard, uncomfortable, scratchy, squeaky sofa that your cats will LOVE to use as a scratching post, this is it. I am SO disappointed in this. It was marketing as “pet-friendly fabric. “ It is NOT. This is the worst sofa I have ever had. It has not even lasted 3 years, and at a price point that I expected to get at least 7-10 years out of it. It is cheaply constructed, uncomfortable as hell, and my cats have shredded the fabric that was supposedly made for homes with animals. Customer service has been TERRIBLE. First they said, “Oh, it will get more comfortable over time”. IT DID NOT. Then they said, “we never said it would stand up to pets.” Then they said, too bad, so sad, we have your money, tough luck. TERRIBLE Experience.Do not buy unless you love discomfort and want to buy your cats a $2000 scratching post. Cats say, “WOW, BEST THING WE HAVE EVER HAD. WE CAN SCRATCH IT TO SHREDS AND HAVE IT ALL TO OURSELVES BECAUSE EVEN THE DOGS FIND IT TOO UNCOMFORTABLE TO USE.”

Table and chairs are lovely and very well built. My only complaint is the amount of packaging. Table and six chairs and there was enough bundled cardboard to entirely fill the back of my suv with the second row seats down.

Terrible No response from company about delivery dates despite over 10 emails sent, arrives weeks later missing parts , again no response from company on missing parts, I have a couch I can't sit on with no delivery date or service from company about missing parts, instead I get these automated emails about writing reviews or buyingote products on sale. Ridiculous and very frustrating

I first bought from Burrow in 2024. I originally chose Burrow because I knew my living situation wasn't permanent and wanted a couch that fit my aesthetic but could also change with my living space. The ability to order other sections in the future was a major factor in my choice to go with Burrow. Fast forward to April 2026, I am moving into a new home and want to order a corner piece for my sofa. I reached out to Burrow via email; I couldn't find a way to order individual sections on their website. I received a response that a matching unit was in stock and paid the invoice all on the same day, April 23rd. In that communication, I was told shipping would be free. Looking back, shipping was an additional charge on my invoice. On May 5th I still had not received a shipping confirmation and reached out for an update. I was then told the unit I was sold was not actually in stock. Nobody from Burrow reached out to me about this. Who knows how long my order would have stayed open and pending had I not reached out. It took several frustrating back and forth emails to understand that an exact match for my 2024 pieces would never be in stock again because Burrow had changed the cushions since my original purchase. I was offered a free "upgrade" to the "plus" cushions. The "plus" cushions are the only cushions their Nomad pieces come with now, so it's not an upgrade. I asked if I could buy replacement cushions for my other pieces so the cushions could match. Burrow doesn't sell replacement cushions because, in their words, "This ensures proper fit and consistent comfort across the entire sofa." They suggested I visit a showroom to feel the difference; the closest showroom is hours away. I ultimately agreed to try the so-called "upgraded" corner piece on May 15th but only after getting written assurance any return associated with this order would be free of charge. I was told on May 22nd my updated order was processed. Tracking showed I could expect my packaged by ay 27th, but the last box never arrived. I reached out on May 29th about the missing package and was told to ask again after tracking had not updated for 3-5 business days. I reached out again on June 3rd, and was told to wait again. I reached out for a 3rd time on June 9th and Burrow opened a claim and agreed to send a replacement. But the replacement wasn't in stock and wouldn't be until the end of June! On June 24th, I got a shipment tracking notification. No heads up from customer service this time either. At least the replacement arrived June 25th. I put it together and surprise, surprise the "plus" cushion feels totally different and looks visibly thicker than the rest of my couch. Burrow's customer service team told me it wouldn't be that noticeable because my existing pieces were broken in and softer by now. Nope. It is the difference between a firm seat and sinking in to memory foam. I have opened a return claim and I can only pray it goes smoothly. The most frustrating part of this for me is it all could have been avoided if Burrow just sold replacement cushions. I would have gladly spent *more* money to have all my cushions match. Instead, Burrow is losing a sale and at least 2 customers; after hearing this saga, a friend who had been planning to purchase from Burrow changed her mind. Also, shame on Google for showing misleading review data for Burrow. They show a 4.1 store rating, but that doesn't seem to be based on actual user reviews.

I placed two orders with Burrow (a Havenly Brand) on June 1, 2026. After receiving no updates, I contacted customer service on June 10 and was told that three of my items had been “allocated” and was given an estimated delivery timeline. I was also informed that a fourth item was backordered until late July, so I requested that item be canceled. Based on Burrow’s communication, I believed the remaining three items were in stock and reserved for me. Weeks passed with no shipping confirmation, tracking information, or proactive communication. On June 23, I reached out again to ask why my orders had not shipped. Only then was I told that Burrow had ended its partnership with the supplier of these items and could no longer fulfill the orders. My biggest concern is that I was never notified when Burrow became aware that the items could not be shipped. My orders remained open, my money remained with the company, and I received no communication. Had I not contacted customer service myself, I do not know when I would have been informed that the orders were unfulfillable. What makes this more frustrating is that Burrow previously told me the items were “allocated,” which I later learned meant they had supposedly been reserved for me. If that was true, customers should have been immediately notified once fulfillment became impossible. I ultimately requested a full refund. My issue is not that an item became unavailable—those situations happen. My issue is the lack of transparency, and the fact that I had to discover the problem myself after weeks of waiting. As of the date of this review, these items are still listed on Burrow’s website and are being promoted with discounts despite Burrow informing me that it can no longer obtain them (i.e. the company is encouraging more customers to fall for this trap). Customers deserve timely and honest communication when a company knows it cannot fulfill an order. Unfortunately, that wasn’t my experience with Burrow.

The Quality is excellent but details should have been given that the Bed components would arrive in 3 shipments

It requires persistence to get information from Burrow customer service. They will tell to try again later. They will tell you UPS has your items even when they don’t.