Great
792 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.
Buildium (buildium.com) has 792 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
792 approved reviews, newest moderated first
Precision S.
Posted
I contacted Buildium support with a banking question, and Joseph provided exceptional service. He was patient, knowledgeable, and professional throughout the call. He guided me step-by-step and helped me resolve the issue much faster than I expected.
Darin D.
Posted
Benson was very professional, polite, and easy to speak with. The ePay approval process takes way too long, though.
Melita L.
Posted
Buildium support is quick to response on queries.
Clive N S.
Posted
Geraldine was very patient and willing to do the research and guide me through the solution of my problem.
Gregory L.
Posted
joseph was super helpful, prompt and accurate with his information. i really appreciated his support!
Yamilka
Posted
Joseph was very helpful and patient! He answered all my questions and took the time to show me how to navigate the system.
Peter H.
Posted
Excellent customer service. Will stay on the phone with you till the issue or situation is resolved. Always friendly and helpful
Juan T.
Posted
I signed up for Buildium primarily because of its ePay feature, which is essential for managing my rental properties. Unfortunately, my ePay application was delayed for an extended period and was ultimately declined. The most frustrating part was the lack of communication. I reached out to support multiple times, but responses took so long that I continued paying for a second month while waiting for an update. Had I been informed promptly that my application had been declined, I would have canceled my subscription immediately. I requested a refund for the second month since the delay in communication was outside of my control, but my request was denied based on their policy. I even offered to pay for the first month and only asked for a refund of the second month, which I believe was a reasonable compromise. Without ePay, Buildium did not meet my business needs, so I ended up paying for a service I couldn’t use as intended. The platform itself may work for some users, but my experience with customer support, communication, and billing was extremely disappointing. I hope Buildium improves its communication and treats customers more fairly in situations like this.
