BunkerReviews of buildbunker.com

I contacted bunker via their online customer page - had no response very slow , they lost my sale which was significant. Frustrating -as i now need to find an alternative supplier after planning my project with bunker products . Not recommended.

Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.

I never initiated any service with Bunker Protect Inc., but I received a bill this month. I tried calling their customer service, but they stopped supporting phone, and emailed them but got no response yet.

No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy, was given a message they no longer have live support. ALL VIA EMAIL. So, sent an email, to which I have yet received a response, which is costing me delays in accepting contracts since I do not meet insurance requirements required!!!

Terrible experience across the board. They've eliminated any way to actually speak with a human by going 100% online. Then it takes multiple requests through their online support to get a response and most of the time, you never get what you need. They asked me to return signed docs that they hadn't yet provided to me for review. They let my business auto insurance lapse for 3+ months with NO notification or options. There is no urgency whatsoever for their customers. After their support team had been notified 19 TIMES via their support@buildbunker contact alias regarding a situation extremely detrimental to my business with ZERO response, I contacted the head of their entire business unit thinking that would get someone's attention. Again, NO RESPONSE, NO URGENCY, NO ASSISTANCE. I'd highly recommend looking elsewhere for your business insurance needs. Bunker is totally asleep at the wheel.

I don’t see them on the BBB site. They have removed their phone support and do not answer emails. I am not sure if their business closed and they are scamming us or what but I am not impressed and looking for another company. We needed to increase coverage and add some coverage and asked for a new estimate and have ghosted us for over a week. Why wouldn’t they show up on Better Business Bureau?

Do not waste your time with them, they do not have phone number to discuss the policy and email responses are painstakingly slow. I found them very unprofessional.

I used Bunker to find the best value insurance for my business last year. This year I requested a quote for less coverage and was quoted almost double what I paid last year for less coverage. When I questioned them about this, they just said the carrier I used was replaced. I’m sorry but that simply isn’t a good enough answer. On top of that they simply didn’t respond to my emails when I pointed out a massive difference between what I was quoted and what the new carrier came up with. When I called, the guy I spoke with was not accommodating and was not even apparently capable of editing the coverage on the quote. I was able to find a slightly better insurance policy for half the price elsewhere. My advice: go directly to the main carriers they work with who will be more flexible and responsive in customizing quotes or try a different broker altogether.