B-Stock SolutionsReviews of bstock.com

Response from B-Stock Solutions· Oct 16, 2026

We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it can be when merchandise doesn't meet expectations, especially when it impacts your business. At B-Stock, transparency is an important part of how we operate. We make our marketplace policies, item conditions, fees, and purchasing terms available to buyers so they can make informed decisions before placing a bid. As a recommerce marketplace, B-Stock does not physically handle or inspect the inventory sold through our platform. We rely on our sellers to accurately represent their merchandise, and when items don't match the listing, our dispute resolution process is designed to help address those concerns. Our dedicated Mediation team works with both buyers and sellers to review the available information and pursue fair resolutions based on the applicable marketplace policies. While the outcome may not always be what either party had hoped for, our goal is to provide a fair and consistent process. We also recognize that timely communication is important, particularly when a buyer has concerns about their purchase. Your feedback about the dispute resolution experience is something we take seriously. We haven't been able to identify your specific transactions from the information provided in this review, but we'd welcome the opportunity to look into your experience further. We've reached out through TP for your order details so we can better understand your concerns. We appreciate your feedback and the opportunity to address it.

Response from B-Stock Solutions· Oct 1, 2026

Thank you for the 5-star review! We’re glad to hear B-Stock has been a helpful platform for your business. We appreciate you being part of the B-Stock marketplace and wish you continued success!

Response from B-Stock Solutions· Oct 1, 2026

We’re sorry this purchase did not meet your expectations. We reviewed your account and the four lots referenced in your review, and all four were listed and sold as Customer Returns. Customer Returns inventory is merchandise that has previously been sold to a consumer and returned. As stated in the auction condition information, these products are not inspected for functionality, may show signs of use, may be missing parts or accessories, and are sold as-is. The manifest is also provided as a reference and is not a guarantee of the exact condition or contents received. We understand that liquidation inventory can be very different from purchasing traditional retail or even standard wholesale merchandise, especially for buyers who may not be familiar with the risks associated with Customer Returns. Buyers looking for inventory with more consistent condition may want to consider Like New inventory, although these lots will typically sell at higher prices. We also reviewed the dispute history associated with these purchases. A dispute was submitted for one of the lots and a partial refund was provided through that process. We do not see disputes submitted for the other lots. Buyers are required to report qualifying issues within five business days of receiving an order so our mediation team can review the documentation and work with the seller toward a fair resolution. B-Stock has operated for more than 17 years and provides the marketplace technology used by many of the world’s largest retailers to sell liquidation inventory. We do not warehouse, handle, or inspect the merchandise sold through the marketplace. When an issue does arise, however, our mediation team is available to review the documentation from both the buyer and seller and help resolve disputes as fairly as possible. We understand that this was a frustrating experience, but we also want to be clear about the condition in which these four lots were offered and the expectations communicated before purchase.

Response from B-Stock Solutions· Oct 1, 2026

We’re sorry to hear about the significant discrepancy you reported with this shipment. The auction was listed as 3 pallets of Home Improvement & Auto Goods containing 75 pieces, and we understand why receiving substantially fewer items than expected would be concerning. B-Stock has been operating for more than 17 years and provides the marketplace technology used by some of the world’s largest retailers to sell liquidation inventory. B-Stock does not warehouse, handle, pack, ship, or physically inspect the merchandise sold through the marketplace, so we are not in a position to independently verify what was placed on the pallets before shipment. That is why we have a formal dispute and mediation process for situations like this. We can see that a dispute has been opened and that one of our mediators is actively working on your case. She will review the documentation provided by both you and the seller, including the evidence you have submitted, and work toward a fair resolution based on the information available. We also understand your frustration regarding the lack of shipment updates and the order status still showing as ready for shipping. That experience is not what we want for our buyers, and we appreciate you calling it out. At this point, the dispute process is the appropriate place for the missing inventory claim to be fully reviewed. Our mediation team will continue working with both you and the seller toward a fair resolution.

Response from B-Stock Solutions· Oct 1, 2026

Thank you for the 5-star review! We’re glad Eileen was able to help get your issue resolved. We’ll be sure to pass along your kind words to her. We really appreciate you taking the time to recognize her support!

Response from B-Stock Solutions· Oct 1, 2026

Thank you for the 5-star review! We’re so glad Yemily was able to provide patient, knowledgeable, and helpful support. We’ll be sure to share your kind words with him. We really appreciate you taking the time to recognize his service! Dziękujemy za 5-gwiazdkową opinię! Bardzo się cieszymy, że Yemily zapewnił cierpliwą, kompetentną i pomocną obsługę. Z przyjemnością przekażemy mu Państwa miłe słowa. Dziękujemy za poświęcenie czasu na docenienie jego wsparcia!

Response from B-Stock Solutions· Sep 5, 2026

Thanks so much for your 5 star review! We couldn't agree more, Yemily is all those things and more. We'll make sure she sees this, we know it'll make her day.