Brooklyn BeddingReviews of brooklynbedding.com

I ordered a pillow, which took a very long time to be delivered. Upon receipt, I knew immediately I would be returning it as it wasn’t a good size for me. I have emailed with no response. I have called them , been on hold for 17 minutes only to be told that I was going to be disconnected and someone would email me. This company’s customer service is very poor. Especially in today’s world where people can go and shop anywhere. For their customer service alone, I would not recommend this company.

This is the first time I had purchased from Brooklyn Bedding. I ordered a Titan mattress on-line, and it was delivered a couple weeks later. It required 30 days of trial with a max of 100 days to utilize the return. The mattress felt ok at first, but by the end of the trial period it felt very uncomfortable. I initially set up a return, but was convinced to try a mattress topper, which I did to try and give the company a chance to make the situation better. The topper didn’t help, and when I tried to initiate a return of the mattress again they said I could no longer return because I was outside of the 100 days. Never mind the fact that contacting the company seems to be only by email (I have tried the chat, but it consistently told me to try back later (even though I tried within their listed hours of operation). I tried to do right by the company, and was rewarded with being stuck with a horrible mattress. I would recommend choosing a different company, maybe one that will stand by their product. Brooklyn Bedding will not go the extra mile, or meet you anywhere near half-way.

This company lies about their "hassle-free" returns, doesn't respond to emails, doesn't answer the phone, and the AI chat bot is broken and refuses to connect to a person but instead just spits out links to unrelated pages on their site. After spending a few painful (and sweaty) months using their luxe cool mattress that was supposed to be medium firmness but felt like sleeping on an uneven rock, I tried to return my mattress. Fruitless time spent connecting me to their "donation partner" that was supposed to do all the work but made me post to FB marketplace to find someone willing to take it and do all the labor to get the mattress out of my home. It's now been over a week since this 3rd party company supposedly submitted my paperwork back to Brooklyn Bedding and I have had no further communication. I've been blowing up every channel I can find but no one will return any kind of communication back to me other than automated emails that claim they have my support request and I should get a response in 24 hours. It's been days and I don't know where else to turn. Where is my money?!

I am so happy with my mattress purchase. It arrived promptly and was easy to set up. Feels great and I will definitely purchase again. Great work!

Retail experience: Brooklyn Bedding, in Mesa, on Main Street (2/25/24). Promptly greeted by Armando Ybarra, Store Mgr. He remembered us from our last purchase, a few years ago! We are repeat customers. We told him we wanted the same mattress as our last purchase, but a different size for another bed. He looked up our last purchase information. He provided choices, with time to experience the differences, by laying on them. He provided detail explanation of each mattress. Picked the one we loved, bought it. Delivery (3/9/24): Kennith and Alonso were fabulous! Efficient, polite, and professional! Would definitely request Kennith and Alonso to deliver our next mattress when needed. We scrutinize retailers' customer service and their delivery/setup personnel regarding any and all purchases, as needed. If they do not meet our standards, we no longer use them. Brooklyn Bedding has yet to disappoint us, from start to finish. We highly recommend them!

I hate this bed so, so much. It's actually painful to sleep in. When I contacted CS, they offered to send me a mattress topper. It helped, but come summer, that thing is hotter than the fiery pits of Mordor. By the time summer hit, I was beyond the trial period. Then the pillow top of the mattress has started to bunch. I contacted them and sent pictures. I was told I had to left the mattress and provide pictures of the frame. I flat out told them I can't lift the mattress. I have a back condition. They don't care. Basically said sorry about your luck. I'm stuck with it. I wake up feeling bruised on all my large joints despite the number of toppers I put on it. It also radiates heat. Seriously the worst.

While the product did not work for us, it was the terrible customer service and return process that warrants this low review. Beware the free trial is not free and you may have to find your own means of discarding a mattress that they will then charge a pick up fee for. Just avoid Brooklyn Bedding.

I wouldn't even leave 1 star if I didn't have to. Before we purchased this dog bed, I did due diligence; read all reviews that I could find, cross-referenced other beds FOR DAYS and yet we are still out of pocket for $146.00 before tax and shipping because what we received is a useless empty sack. It's laughable how poorly the centre of this bed was constructed. I feel like a total idiot for not sending it back as soon as we received it but I was so hopeful that it would be of good quality that I let it cloud my judgement. We purchased it for our 15 year old boy and we really hoped that it could give him comfort. Brooklyn Bed begs for reviews and photos of your pets lying on their beds. I refused to send a photo but I sent a quick review stating that my dog loved his new bed. And he acted like he did until all the fuss was over and he started sleeping on the couch again. We received this bed back in Mar/23 and the centre of it was completely clumped on one end and flat on the other. The instructions were to leave it in the sun to air and fluff out but being Canada in March, I followed the alternative instructions of kneading, fluffing it and leaving it in room for a couple of days so that my dog could not lie on it. It was still flat so I purchased an expensive piece of thick carpeting to put underneath. It was delivered in vacuum sealed plastic, so I hoped (more fool me) that when I finally washed it, the filling would expand but It didn't. The result was the same, nothing but an empty sack in the centre. Just two pieces of thin fabric with nothing in the middle. I have sent and received many emails to/from Brooklyn Bed. I was asked to send photos which I did. I received a response stating that they had looked up the weight from Canada Post and concluded that there was the correct amount of stuffing. I washed it a second time, in hopes that it would magically fluff up but of course, it didn't. I sent another email at which point, I was asked to send videos which I refused to do. I had already sent many photos. I asked them over and over again to allow us to send it back so that they could tangibly feel what a video could not conclude. That's when they informed me that the Canadian company that I thought that I was purchasing from was actually located in New Zealand. Their Montreal address was only the picking and packing location, therefor, there was no person there that could officially determine that the bed was poorly made. I would have laughed had I not wasted that much money. Needless to say, I was refused to be allowed to send it back and given the inevitable brush off. I couldn't believe it when I read their responding email. They had passed our pictures "around the office" and not one of their employees in the office could see a problem with the bed. Inconceivable. That is how their quality control is conducted? Admittedly, I should have followed my head when I received the bed. I knew that it wasn't right but I had seen many great reviews and I doubted my judgement. I am so tired of paying good money for crap. I hope that this review will make customers aware of what to look out for upon delivery. I am now going to copy/paste this review and send it to Brooklynn Dog Bed. I have nothing to hide and would like full disclosure about the quality of their dog beds. If they ever did make good quality beds, we certainly did not receive one.