BringFidoReviews of bringfido.com

Can’t open account without entering social media info.

I made a reservation for the wrong date at an AC Marriott hotel and caught the mistake in under 1 minute, called Bring Fido.com and let them know about the error. They sent me an email assuring me the refund would be processed only to receive an email days later saying, sorry hotel "changed their mind." Below is the email from Bring Fido.com: We received a response from the AC Hotel by Marriott Reston, and they have unfortunately declined our request for a refund for your reservation. We informed them that we had originally spoken with Michelle at their Front Desk who had approved of the refund, but they have decided to stick to the non-refundable policy of the booking. It's worth noting that we've sometimes seen success when guests contact hotel management. Our team is very persistent and advocates on behalf of our customers (we understand better than most how hectic traveling with pets can be), but even that doesn't always do the trick. If you end up speaking with the hotel and getting a refund approval, BringFido will happily process that for you for any amount the hotel approves. We need their approval to refund anything outside of the cancellation policy window, so please be sure to get the name of the manager with whom you spoke. This is very important. If you receive better news from the hotel than we have, please let us know the name of whom you spoke with and the amount that was authorized for a refund and we'll take it from there and get this wrapped up for you. Guest: Norberto Daluz Trip #: 6677622891 Kindest Regards, BringFido Team Cienna M. Lead Escalations Manager, BringFido" This sort of business practice is UNACCEPTABLE. As I explained to Cienna, I made the second reservation on account of them assuring me of a refund. I would not have made 2nd the reservation with AC Hotels, but for the fact that I was receiving a refund. This is a mistake they need to cover immediately. Also, asking me to reach out to Marriott is NOT the right answer now that AC Hotels have changed their mind. Norberto D.

Booked a room with this service since we were traveling with pet. Tried to cancel reservation the day before since we no longer needed the room. Contacted Bringfido rep and she notified me she would contact hotel and cancel reservation. Since they are a secondary booking service they contacted me and said the hotel would not refund the payment. They then suggested I reach out to the hotel where I got a runaround from hotel management and received no assistance from Bringfido. Since I booked from this site you expect that they would refund my purchase. Reached out to the women who told me she had handled this cancellation and was ghosted by this agent. Be aware that this is a poorly run company that seems like they have great customer service for you and your pet. They do not! I suggest you book pet friendly rooms directly with the hotel.

If i could take away this 1 star I would. Im requesting my full refund back and im done with bringfido. If you make a reservation, you should be able to come show your reservation and get your room you've paid for. I show up and I am told he doesnt see it in his system yet so I can't get the room. Can't get customer service on the phone at all. No response at all what so ever. I need my full refund. Ill find and make my own reservation. Id rather go through checking if hotels are dog friendly myself. July 2nd or 3rd im exhausted and I stupidly made reservation to begin yesterday and wasn't thinking about the fact that its the third and now I can't get the room for the next few days smh...

They charge insurance automatically and will not issue refund. I was charged twice for one reservation then for 3 reservations afterwards. Charged twice for 2 reservations. Will not issue a refund. Called multiple times. Support person has the IQ of a walnut and does nothing. I am suing them in small claims court and reporting them to the FBI and authorities in North Carolina. I am going to put them out of business. Do not do buisness with this company.

They double charged my bank acct due to an error on their end and are not making it right. My bank refunded the money and they sent this documentation to support their lies just to steal food off of my plate cause they are thieves. I highly recommend nobody use this company. They will weasel their way out of any blame and just pawn it off on the hotel.

DO NOT USE THIS APP. THEY USE PEOPLE'S LOVE OF THEIR PETS TO SCAM THEM OUT OF MONEY. They do not vet the hotels. I booked through them and when I arrived at the hotel and checked into my room, there was mold, bugs around the bed ruffle, looked like someone attempted to clean vomit off the walls--you get the picture. I immediately checked out. Staff refused to refund, manager won't take my calls. BringFido says they cannot refund because there was a no cancelation policy, which I get, but not when the product is not as described; services were not rendered and conditions were unacceptable. Come to find out, they have an average Better Business Bureau rating of 1, and there are many similar complaints. They are also affiliated with Expedia, but Expedia refused to acknowledge this. However, BringFido confirmed they are affiliates. I will never use either of these services again. I am also filing a consumer complaint with the Nebraska Attorney General, regarding both the Ramada by Wyndham in North Platte, NE, but also against BringFido. There is recourse for these kinds of unethical businesses, but in the meantime, do not use their services. Reviews of the company reveal the same issues I have listed here in their handling of business.

you think you can trust what you read, but its all lies, I booked a room from the bringfido website, no pet fee, lies, I got an email and the host wants to charge 25 per night, your web site sucks, I had to wait 10 days to get my freaking Refund you losers, YOU SUCK!@!!