Leslie R.
Posted
I like my Therapist!
I like my Therapist!

Average
1,577 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
Leslie R.
Posted
I like my Therapist!
TF
Posted
I hesitated about an online company, but after reading the comments and researching the therapists I was excited. It is a difficult thing to admit that you are struggling, but was made to feel comfortable and I am getting the much needed help!
MarciaFigueiredo
Posted
Terrible Cutthroat business. My first time scheduling an appointment I accidentally clicked on the wrong date. I canceled within seconds and rescheduled for the right date. Immediately charged $97 cancelation fee. Sent innumerous e-mails explaining that I canceled within seconds of making the wrong appointment. They didn't care. It's all about money.
Pat M.
Posted
Making the process simple and consistently keeping taps on me as I have gone through this personal situation. Every appointment had follow up and very appreciative
Don L.
Posted
Very caring counselors!
Roxanne D.
Posted
Everything was great and helpful, but audio connection isn't always consistent. Cuts out.
Jessica W.
Posted
Great experience so far.
Brian S.
Posted
Therapist was great . The constant nagging of app and reminders was a no go. Also the psychiatrist was following a script well they both were.
Response from Brightside Health· Mar 24, 2026
Thank you for sharing your feedback—we’re glad to hear you had a positive experience with your therapist, though we’re sorry that other aspects of the experience felt frustrating. We understand that repeated reminders and structured questions can sometimes feel impersonal. In many cases, providers are required to ask certain questions as part of a comprehensive clinical assessment to ensure safe, appropriate care and to meet regulatory and insurance requirements. That said, your feedback is important and has been taken into account as we continue working to improve the member experience.