Brighter Image LabReviews of brighterimagelab.com

Been dealing with BIL for over a year for my second set of veneers. The first time went well. This time, not so well. I am basically being told that they can’t make me a top veneer and I am can not get a refund. How can this be legal.

The worst product. I have had to return these veneers 5 times now. I spent $3500 on these and I regret it everyday. The fit is never right. There are these white streaks throughout the veneers, gum lines are all jagged, clear film peeling off the veneers, and the best is the last time I got back the veneers they weren't even my teeth. Yes they gave me another persons teeth and made me put them in and take a pic before allowing a return. This newest return the veneers came back with the same issues that I complained about the first, second, third, and fourth times sending them back. Looking them over after unwrapping them there is a hole in the top veneer. Not one person from the company has ever called or emailed me to fix the problem or even just say sorry for the B.S. Please for anyone who is looking to buy anything from this company don't. Go to the dentist I'm telling you now you will NOT be happy with what you get. I wish I could show you pictures but it will not allow me to upload pics. DO NOT BUY. There are other sites like smile direct club which is 3x cheaper then these people and they did a good job. I ordered from there to compare and hands down smile direct club is the way to go. This company, its products, and its mission statement is B.S. If I could leave a negative star review I would. Don't let their advertising get you. The product they send you is not going to be even close to what you see on their website or commercials. Please know that I wrote this 4-5 months after getting the first veneers sent to me so I have had sometime to really make a good judgement call about this company. Hopefully I can get this fixed, ill keep everyone updated and ill try to leave pictures of the rear veneers you will get not the photoshopped pictures.

I was so excited when I received my veneers in the mail and I could not wait to open the box. My veneers looked amazing and fitted perfectly with no problems what so ever. I love the fact that they're light in weight and very easy to apply and remove. I'd like to thank all those involved from BRIGHTER IMAGE LAB for giving me the perfect smile I've always wanted, it has certainly changed my life in so many ways by giving me the confidence to smile without putting my hand over my mouth is just amazing. PS keep up the amazing work you's do behind the scenes.

brighter image has changed my life and demeanor and appearance so much so, this will be my 3rd time purchasing from them in the last 4 years! Just like an accessory, you can never have too many! And this is my favorite accessory, and life changing!! thank you for the confidence and the support and keep changing lives!

This place is absolutely AMAZING ! the work they do,the customer service,EVERYTHING! I have not one complaint. I've always had a gap I've been self conscious about and over the years started having other issues. I would literally never smile with my mouth open. Since getting them I can't stop smiling ! I mailed in my impressions June 29th. I got my teeth back JULY 16th! They are perfect,don't need any alterations or anything. Something I love about this customer service also,they sound like they actually like their job ,& WANT to help..they don't sound or act like your inconviencing them if you have a question. & they always keep you updated with what process your veneers are in which was another favorite thing for me ..def 10/10 and I will ALWAYS recommend them from here on out

Please do not do any business with this company they are total scam and they will never give you money back the product they have is very poor quality they discolor after a few months they never go white again they break so much I’ve lost one whole year going back-and-forth with them constantly re-purchasing new veneers because they break or discolor every purchasing warranty they just want more and more money on the end a I’m sitting here with the product that I cannot use I lost 1000$ They are so quick to tell you about their policy how they do not issue refound but all they doing is trying to take money for another replacement because their product is total trash! They do not take care of their customers all they do is ask for more money for the product that they made so cheaply that is not what the claims are for. They force you from beginning to write a review on Google once you get them but issues start few months after that and it just goes down the road from there. I do not ever make any reviews but I am beyond frustrated and upset about losing my thousand dollars for product that’s sitting broken right now and yellow they tell you to soak them in a dentures tablets after you do they go brightly yellow I had to re-purchase it a few times paying for more warranty or replacement and it’s just never and now I’m just sick of buying more veneers and giving them more money I am going to try with a shiny smile hopefully I have better experience this review is hunter percent genuine from the bottom of my heart in these hard times that we do not have money I am very disappointed in this experience with this company I’ve been Trying to talk to someone who is in charge and have them understand my situation I can’t be real purchasing product because they are made so cheaply and discoloring this is not my problem it’s something that they need to fix but all I got from them is that if I want another pair I need to pay more which is just ruthless.

I ordered mine during the pandemic and was a little skeptical but I’m glad I did purchase them..The process took about a month and a half due to COVID-19..But I am very pleased I still have them and wear them almost every day Bil is legit I wonder why I see scam post about them customer service answers the phone almost 24/7 and are very friendly if you want to give them a try I recommend go for it you will love them!!!!

purchased double Arch Bil-Veneers From Brighter Image I spent $1200 Ouch When I was in Afghanistan I was in a combat situation where 3 of my teeth were knocked loose and 1 was knocked out Ouch Which is visible in my smile When my new Veneers arrived , I was excited. Then I inserted my new Veneers they looked great However , Prior to my purchase , I asked 3 different staff , What the material of the veneers is made out of. All 3 said the same thing... the veneers are made out of a hard composite material , similar to real veneers. This is NOwhere near true ! The veneers are clearly made out of a thin wimpy plastic material. They are NOT made out of a hard composite material. They utilize the mold you provide them with computer aided drafting then PLASTIC and a 3D printer , To render , a thin wimpy PLASTIC Veneer. They should not even call their product a veneer. My new upper PLASTIC veneer Broke in 2 pieces , when simply removing the veneer The supervisor told me it was my fault and I am suppose to remove the veneer with 2 hands simultaneously and not 1 hand alone or The veneer can get a hair-line fracture or break I was within the 90-day warranty So They accepted my claim and After receiving the broken veneer in the mail they made me a new upper PLASTIC veneer. 45 days later I received my new replacement PLASTIC veneer They looked great But They were a bit loose Which I told staff Via their web chat And asked if they could send me a new tighter upper veneer like the very 1st veneer that broke and then I'll send the loose 1 back , when the new 1 arrives so I don't need to wait another 45 days For a tighter veneer. Brighter image said , NO. What was shocking was , they actually told me to use denture cream Instead. LoL Seriously ? Due to the veneer being a bit loose when I was eating a grilled cheese sandwich with my veneers on The cheese pulled my veneer off of my teeth and when I bit down , The upper PLASTIC veneer broke. Like I said... They are very wimpy ! It had been 85 days , Since the day I received , the PLASTIC veneer replacement. So I Filed a warranty claim. I was indeed within the 90-day warranty. I mailed the broken veneer to them. Since it takes them 45 days from start to finish I contacted Brighter Image 45 days later Via their web chat Asking for an update On my replacement veneer. Staff said brighter image denied my claim Over a month ago Staff said It had been 95 days , So it was denied Due to not being within the 90 day warranty I was extra upset Cause Brighter Image did not contact me To inform me of the claim denial. I called the supervisor the next day. She confirmed My warranty claim was denied I explained The veneer required a signature But I live in a condo , Like an apartment therefore I had to go to the post office to sign for the veneer After I returned home from working out of state. I received the veneer in hand 1 week after They arrived at the post office. But Brighter Image goes by the date they arrived at the post office but under the by-laws of the warranty its states that it's once you take possession of the product. I was so upset I just asked the supervisor To Mail my broken veneer back to me She said Yes 2 weeks later I still had not received my broken veneer back so I called they said they had no record of me requesting the broken veneer back Once again upset I requested it to be mailed to me She said Yes 1 week later I called again and they said they had no record of me requesting the broken veneer back Once AGAIN upset I requested it to be mailed to me She said Yes But I need you to pay $10 shipping I paid $10 shipping I received the broken plastic veneer 2 weeks later Their product is NOT what they claim it to be Their product is a very thin fragile piece of hard plastic and a tooth pick is stronger You would be a fool to purchase a product from brighter image Don't make the same $1,200 mistake i made It looks like I am the Fool