Poor
107 reviews
BrekHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Brek is listed under Hotels.
Brek (brek.com) has 107 customer reviews on Rated Honest, with an average rating of 2.7 out of 5.
Showing 41 reviews with 5 stars · Clear filters
TK
Posted
Straight and simple booking process and excellent rate.
LEONOR
Posted
Really nice
Response from Brek· Oct 22, 2026
Thank you, Leonor! We’re glad you had a great experience!
Teesha
Posted
Love this website along with discounted rates!
Response from Brek· Oct 22, 2026
Thank you, Teesha! We’re happy you love the website and our discounted rates!
Fashion N.
Posted
Good experience
Response from Brek· Oct 21, 2026
Thank you for your review! We’re glad you had a good experience.
Sandra M.
Posted
Great customer service. Great location. Great price. Great website. Easy navigation. Easy booking process. Very friendly staff.
Response from Brek· Oct 21, 2026
Thank you, Sandra! We’re happy you enjoyed our service and found booking easy. We look forward to helping you again!
MISSHALINAKWIATKOWSKI
Posted
Great hotel BUT the experience was made better by the excellent staff who could not do enough for me !!! I will stay here again Special thanks to guy on reception think he was from Swindon Excellent service
Response from Brek· Jul 24, 2026
Thank you for sharing this. We're glad the hotel staff made your stay even better, and we appreciate you calling out the reception team. We'd be happy to help with your next trip.
Customer
Posted
The Hyatt Union Square was a last-minute booking for me and was driven by two factors - a decent price and a trusted brand. But the staff is what really stands out at the is Hyatt. Michelle and all of the front desk as well as the energetic, procative, helpful bellmen all helped me throughout a two-night stay at the end of what had been a great deal of travel and work over a month. The room was well cooled on a hot summer day, clean, well-appointed and secure. I'll definitely keep this on my list for places to stay below 14th St.
Response from Brek· Jul 20, 2026
Thank you for sharing this. We're glad the Hyatt Union Square team, especially Michelle and the front desk and bell staff, made your last-minute stay comfortable and easy.
Corgi L.
Posted
This hotel has amazing customer service. They went up and above with their communication. Their check in hours didn’t match with ours. They gave us ways to work around it. The week before I made a mistake on our dates. They were wonderful with working with us. The rooms are nice, clean, and spacious. The beds offer the best nights sleep. The security is top notch. Next time I hope we can leave a review on the restaurant.
Response from Brek· Jul 20, 2026
Thank you for the thoughtful review. We're glad the team communicated clearly, helped with the date change, and that the room, beds, and security made for a comfortable stay.
