Great
124 reviews
Swagify.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Would you like to know our WHY?Inspiration can be derived through many different experiences. For Swagify, the driving force was being able to produce products that impacted individuals on more than just a surface level. We don't just manufacture and customize promotional products. We provide people opportunities to honor their loved ones, support a cause that they are passionate about, or even raise awareness within their community all while having a little fun.Our journey began in 2012 and we've matured a lot since then. Being in Texas, naturally things are centered around trying to be bigger. On the way we've made mistakes, but we've learned from them. We understand the only way to truly grow is to take our weaknesses and address them all while fine tuning our strengths. Today, we can say that we feel as confident as ever to deliver a high quality product, with low prices all while providing exceptional experiences for our customers. That plan can only be executed if you create an environment where people are valued and respected. We can truly say that passion and pride is instilled within our Swagify team.Our products let you add your personal touch to any part of your life. We're passionate about empowering you to make your mark on the world by customizing your message, and we believe there is no limit to expressing yourself. We are adding new items daily, all with the intent of being your one stop shop for promotional products.We encourage you to share your story with us because it's what makes the journey even more enjoyable!
Swagify.com (brandnex.com) has 124 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Reed D.
Posted
Bad customer communication, I have reached out multiple times being ignored, items 7 days later have said “sent to vendor” with no updates in regards too any of my order status, im worried my customers will not receive my products and the painful refund process, I hope they can help and reassure me directly that my customers will receive my products.
The B.
Posted
I ordered wristbands from them for a school project and payed for them to be here 3 days before the project was due. They came in today 3 weeks after the project and after school had gotten out
Response from Swagify.com· Jun 27, 2019
Good afternoon Lillian, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and I see that you selected the standard production option, which clearly states production time is 7-12 business days. These wristbands were delivered on time, but we would still like to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
Ryan L.
Posted
I was attempting to buy lanyards from Brandnex for a tradeshow. I placed my order and had a slight delay in the art department so I called and they told me it would not delay the order. I have paid for expedited shipping with a shipping date of the 12th. Convention was the 16th-17th-18th and after calling a few times, leaving messages etc I finally get an answer on the 19th (today) that they can ship them mid next week. The tradeshow has passed and now I don't even need the lanyards anymore! Was really disappointed, I loved the look of them and the price, and if someone could have just stepped up on the customer service level then I wouldn't be left with bad review to give. I do several promotional events and I was hoping this company would become a new vendor of mine to work with me for the year ahead. Companies need to provide better customer service and support to gain confidence and trust with buyers. So many competitors out there, I hope they realize the business that is lost when they don't pay attention to detail. They have offered me a full refund in 7 business days.
Response from Swagify.com· Jun 28, 2019
Good afternoon Ryan, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I reviewed your order and noticed that the product was shipped out late. I know you decided to keep the lanyards and I hope you were able to use them eventually. I would like to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
Lindy
Posted
Ordered 2 sets of 200 tattoos each from Brandnex. I was impressed when notified that the 1st set had shipped on the same day as ordered. But when they were received, there were only 158 in the pkg (and someone at Brandnex had actually cut 2 tattoos off of one sheet before shipping them). I made several calls to Customer Service over 4 days ... lots of promises about resolving the issue including 1 promise from [Name] that the missing labels were already shipped with the 2nd set (which wasn't true). Finally, [Name] told me that that the missing tattoos were produced and would be shipped that day (and I received a shipping notification that day) ... but he also implied that I was lying about not getting all 200 of the 1st set. Wow, unbelievable !!! I must say that the quality & prices are great and the production & shipping timeframes were outstanding on what has been received so far. But I'm not impressed a Customer Service group with promises made but not kept. And, who calls their CUSTOMERS "liars"??
Response from Swagify.com· Jun 28, 2019
Good afternoon David, My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I reviewed your order and noticed that the product was shipped out incomplete, but I am happy to hear that you were happy with the actual product received. I know you decided to keep the tattoos and I hope you were able to use them eventually. I would like to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response. Tim Johnson Customer Service Manager
