Poor
463 reviews
BrainlyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Brainly is an educational technology company based in New York City, New York, United States.If you need help, send an email to [email protected].
Brainly (brainly.com) has 463 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
463 approved reviews, newest moderated first
Diana B.
Posted
Fast response and detailed when asking for the necessary information.
Response from Brainly· Apr 20, 2026
Hello Diana, and thanks for your review! 💚 We’re glad to hear you’re getting fast and detailed responses when you need them. Thanks for sharing 🚀 Best, Brainly Team
Jens
Posted
Brainly has been really helpful for me when I get stuck on homework. I like that I can search a question and usually find explanations from other students or tutors that actually show how to solve the problem, not just the answer. It’s a simple and useful tool for studying.
Response from Brainly· Apr 20, 2026
Hello, and thanks for your review! 💚 We’re so happy to hear Brainly is helping you work through homework and find clear, step-by-step explanations - thanks for sharing your experience! 🚀 Best, Brainly Team
Emily X.
Posted
This app is so helpful for studying! I honestly don’t know how I would’ve studied for my tests this week without Brainly. Whenever I’m stuck on a problem it helps provides step by step explanations that’s way easier to digest.
Response from Brainly· Apr 20, 2026
Hello Emily, and thanks for your review! 💚 We’re so happy to hear Brainly is helping you study and making explanations easier to understand! Wishing you the best on your tests 🚀 Best, Brainly Team
manoor B.
Posted
I signed up for brainly free trial and during when the trial was about to finish I was very sick so wasn't checking my emails. As I was charged I cancelled and have not used the subscription at all. I contacted brainly customer service and same response again no refund policy. Nor did they consider my situation into account or try to reach resolution. The worst customer service. As it was my first time and I had a genuine reason they treat customers so badly. They charged me $60 dollars . They refuse to offer a refund or even a partial refund since it was a yearly charge . DO NOT RECOMMEND and DO NOT USE.
Response from Brainly· Apr 20, 2026
Hello, and thanks for your review. We’re sorry to hear about your experience. As mentioned by our support team, we do not provide refunds once a subscription has been charged, in line with our policy. We understand this can be disappointing and appreciate you taking the time to share your feedback. Best, Brainly Team
S P.
Posted
Horrible experience, lawsuit needs to created for these scammers.
Response from Brainly· Apr 9, 2026
Hello, Thank you for contacting us. We couldn't find any previous communication from you, or about your case. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward. Best, Brainly Team
Marsel S.
Posted
Let me start by saying that I had the free version of Brainly and that was almost a year ago and last night at 2 AM. They charged me $96 for the Brainly tutor that I never signed up for the and their just was that they have sent me an email reminding me of a sub subscription which again for the second time I never signed up for! This is insane. How can I just scam people?
Response from Brainly· Mar 31, 2026
Hello Marsel, Thank you for contacting us. As previously informed, Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send two emails to inform our users that the payment will be processed automatically if the subscription is not canceled, and to remind them that we do not provide refunds. We went ahead and canceled the subscription on account saadehmars**. It means that the subscription will remain active until the end of the plan, but you will not be charged again. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward. Best, Brainly Team
Bruno L.
Posted
A plataforma supriu as minhas necessidades. Atendimento excelente! Usei por um tempo e depois de terminar meus estudos esqueci de cancelar a assinatura e a mesma foi renovada automaticamente. Após avisar eles que não estava mais usando a plataforma, foi feito o cancelamento e reembolso do pagamento. Muito ágil o atendimento!
Response from Brainly· Mar 18, 2026
Olá Bruno! Agradecemos por sua review! Ficamos muito felizes em saber que a plataforma atendeu suas necessidades e que nosso atendimento foi ágil e eficiente. Conte sempre com a gente 🚀 Bons estudos! Equipe Brainly
Amy A.
Posted
I am taking a college bookkeeping course. Brainly had no useful answers to any question I asked. I tried the free trial but was not able to ask question because I didn't have enough points. Back to Quizlet.
Response from Brainly· Mar 18, 2026
Hello Amy, and thanks for your review! 💚 We’re sorry to hear about your experience. This isn’t what we aim for. We’d love for you to give Brainly another try, as availability of answers can vary, and we’re continuously improving both content and access to help you get the support you need 🚀 Best, Brainly Team
