Katie R.
Posted
Refusing to issue refund, despite following the policy
I accidentally purchased the annual Brainly membership, but wasn’t too worried since their policy is that you can request to cancel up to 7 days afterwards. I sent an email to cancel the day after it was renewed and heard nothing back until 20 days later when I had already filed a PayPal dispute. Brainly refused to cooperate and refund me through PayPal, so I decided to withdraw my claim. However, Brainly tells me that my claim is “still active” despite the fact that it has been closed for 3 days. It’s very clear what is going on here. I doubt I ever see my $96 again. I’ll try contacting my bank, but if you’re reading this, just be VERY careful with this business.
Response from Brainly· Feb 6, 2023
Hi Katie, Thanks for your patience and understanding while I sought to get this issue resolved for you. The in-dispute status has been removed from the payment processor which has therefore allowed me to issue you the refund you requested. I confirm that your subscription on account 9wwdj9p42n has been canceled and your payment of $96 has been refunded. Please allow up to ten business days for it to be received. Please let us know if you have any questions! Best, Brainly Team