Bad
257 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Booksamillion.com offers better prices on the books you want. Millionaire's Club members save up to 46% off bestsellers and select features and 37% off many in-stock hardcovers. Music, movies and magazines are also discounted every day.
Books-A-Million (booksamillion.com) has 257 customer reviews on Rated Honest, with an average rating of 1.4 out of 5.
257 approved reviews, newest moderated first
Jessica S.
Posted
Pre ordered an item and waited two months for only to see my order was canceled. Support's excuse was they over-ordered, and the item is no longer being sold. I PAID for it months in advance!!!! And they did NOTHING to rectify the problem!!!!
J E.
Posted
Never pay 2nd day air. 4 days later, during the week, order hasn't shipped. I will never order form them again. Amazon for the win!
Dean H.
Posted
Our local store in Wilmington, NC took out the coffee shop and seating around their store. Not going back. It's pretty clear from the parking lot their demise is on the horizon.
Caron
Posted
I've found that people who work in bookstores LOVE working in bookstores. Not today. Not this location.
Andy
Posted
BEWARE! They are definitely a scam op - I was searching for a very rare book to find and they happened have it coincidentally- for the price it was going for when it was first published in 2007 -around $45.00- it’s in really high demand and I see it going for second hand on eBay $180 - $200 used so yeah -huge 🚩 red flag- that’s why I came here to see if they were legit of not- comments saying a lot so thank you Trust Pilot for saving me money - nearly jumped into that one!
Response from Books-A-Million· Jun 20, 2024
For rare books and collectibles, visit 2ndandcharles.com
Gary
Posted
Deceptive company. They promised 5-7 days shipping but failed to mention on their order page that that would be once they had it in stock. (That little snippet was a footnote on their invoice after they gobbled your money.) No sign of the book yet. Avoid.
catchinbass
Posted
Trying to order items online is a nightmare. Orders aren't sent and they don't notify you of the status of your order. I would order elsewhere.
Sara Rubi M.
Posted
Worse customer service. Received a very damaged book. I won't get a replacement until they receive the damaged book. I didn't want to wait 2 weeks for a book I pre-ordered. So I asked for a partial refund. I sent pictures of the damage. How Long does it take to get a refund? No communication. Makes me not order from them anymore. And they're shipping takes forever.
