Great
286 reviews
Bókun, a Tripadvisor companyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Bókun powers the world’s experiences - helping operators and resellers to manage the ‘how’ behind their ‘wow.’ Book, manage, and grow in one place, so you can deliver unforgettable moments while Bókun handles the details. Connect instantly to thousands of OTAs, resellers, and suppliers, automate admin, and put bookings on autopilot. No drama, just results. One solution, global reach. Built in Iceland, trusted worldwide, part of Tripadvisor.
Bókun, a Tripadvisor company (bokun.io) has 286 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
286 approved reviews, newest moderated first
Madeline B.
Posted
This company has really exceptional customer service. the guys on that team will take as much time with you as you need to get yourself set up with them. Once it's set up, it updates multiple booking platforms simultaneously and allows you to sell your products globally.
Way O.
Posted
What made your experience great? What is this company doing well? Remember to be honest, helpful, and constructive!
Amine A.
Posted
Everything is great
Elephant Pride S.
Posted
Appreciate with bokun
Homefans
Posted
Having a great experience so far with Bokun. Jordan has been super helpful in onboarding us on the Bokun platform. Can recommend anyone to use Bokun to grow your business.
Tara S.
Posted
Bokun has been a reliable channel management platform. When I have need assistance, someone from the support team is there in less than five seconds. The support team members are patient and do an excellent job of explaining something I don't understand. Through Bokun, my company has been partnered with many wonderful agents. The features on Bokun enable me to manage our tour products well.
Response from Bókun, a Tripadvisor company· Sep 3, 2024
Hello Tara, Thank you for taking the time to review us! It is great to know that we are facilitating the product management and your business overall by connecting with more agents. Our support team is always available and happy to help! Many thanks, Fabio - Bókun Support Team
Caribious B.
Posted
Very user friendly reservation system, quick and helpful support...
Response from Bókun, a Tripadvisor company· Jul 24, 2024
Hello, thank you for taking the time to review us! We're happy you hear that you like our service, and we look forward to continuing our work with you in the future! Many thanks, Fabio - Bókun Support Team
George K.
Posted
Very bad customer service. I already mentioned 3 times that i am not satisfied and they scheduled a call with me and didn't show up. Not only they didn't show up but also asked me to advise on the availability for another day as if it's normal to schedule a call and delay it to another time. The customer service team is clearly not trained at all and doesn't understand anything about bokun system.
Response from Bókun, a Tripadvisor company· Mar 20, 2024
Dear George, we apologize for the unsatisfactory experience you had with our customer service team, and thanks for taking the time to share it. To avoid this from happening again we are working to improve the call scheduling process to ensure a smooth experience. We can see our technical support has been speaking with you already and has resolved some of the concerns you brought to our attention. Your feedback is invaluable, and we're committed to regaining your trust. I am confident everything will be solved in a short matter of time. Many thanks, Fabio - Bókun Support Team
