BoilerjuceReviews of boilerjuce.com

The system BoilerJuice use to find suppliers based on price means that the supplier chosen is not obliged to deliver the oil to you. I have had repeated issues where the oil is not delivered leaving me without oil and having to get an emergency delivery often at 50% more than the original cost. There is no come back on BoikerJuice or the oil supplier, they just say sorry and leave you with a bog bill and no oil. Do not use

for anyone reading this review with the intention of signing up to the connected app to make your life easier as the oil is monitored and delivered by them with you having control over the app so you can see what is going on for peace of mind dont just dont do it ! firstly your prepaying for oil and they can charge what price they wish for it and send more than you will use tell them you use 500 litres a year they try and charge you for 1000 litres not the 500 agreed secondly the monitor doesnt update automatically they update so not sure how that can be accrurate for even ordering and should you have the absolute cheek of deciding you will use another delivery company as they are over £60 more expensive (mostly a hidden service charge )then your app wont up date at all and are told 'just go out and dipstick in and put the new reading into your app then in 72 hours well update it '.not really the stress free monitoring i was sold into having that im also paying for . then youre told well we tied you to a contract we dont have to fufill our end you agreed to it .erm no i agreed to stress free monitoring not dipping my tank evrytime and changing it myself . so youd think if you spoke to a manager not a script reader it would be better nope cant do that either you have to just wait for them to call you so when will that be ?.............well it could be in a few days maybe honestly they are misselling overpricing and could fix a sandwich let alone any problems just avoid the go elsewhere i recomend youre own monitor that doesnt need dipsticking to update and value oils they are far cheaper faster deliveries and drivers are pleasant and read any notes given

I received today an email from Boilerjuice offering a discount of £25 on a pre Christmas too up. I checked the fuel level and thought I would go ahead, and take advantage of the discount. I went online and entered all the details as asked. When it came to entering the discount code it was rejected, and said volume order was too low! I have looked at their original offer and found nothing saying you had to order a certain amount, so I tried again. Once again at the point of purchase it said that the discount code wasn’t available as the volume order was too low! It gave me a phone number that I could call, so I rang it. I spoke with a young lady who said that the £25 saving was only on orders over 500 litres. I was not sure if I would get 500 litres in my tank, so opted for just 400 litres. I said to the lady that I couldn’t see anything in the email to say that, to which she replied that it was usually in the small print at the bottom! I have looked again, and have even used a magnifying glass! I personally still cannot see anything about the fact you need to order 500 litres, or more. I find this kind of thing where companies hide things tucked away in their small print, to be dishonest and sharp practice. I told them as much, and that I won’t be using them again.

Ordered oil from this supplier. Easy online ordering system, but is where it ends. It appears they have no control or even communication with their suppliers. They took my money and provided me with numerous delivery dates, all missed. In the end I called them and demanded my money back to go somewhere else. They didn't seem surprised and told me they have done it. Will have to wait and see if this actually happens or is another missed promise.

Truly terrible service...and if you call them the first thing you hear is a horrible recording saying that they will not tolerate abuse etc....I suspect they have to put that on as they get so many unhappy customers. First of all they did not make it very clear that their price excluded VAT, then They did not order the correct amount of fuel from the delivery company.....when I queried it I was told, rudely and very offensively, that I was wrong, they had ordered the correct amount but my tank was full so the ordered amount could not be delivered.. They did not refund the money due to me. Having it made it clear I did not want to deal with them ever again - and wanted my refund, they have, a week later, without any further correspondence, and contrary to my instructions, not only delivered the extra fuel but even more - and yes, there was room in the tank! No doubt they will expect me to pay. This company are, in my opinion, underhand, inefficient, rude non transparent.

Boiler Scam. They try to undercut others by 1p per litre then in the fine print apply an IT service charge of £12 equivalent to 2p per litre on a 500 litre drop. Scam, poor ethics. Can be late delivering too. Better and cheaper service just ringing around. Don’t lose your local delivery companies or there will be no competition in the future.

My 85 year old mother ordered oil over two weeks ago, but she wasn't actually aware how low she was and ran out after 9 days. We chased Boiler Juice, who are supposed to give priorty to elderly/vulnerable and yet they said there was nothing they could do unless order was late. It is now 2 days late! Really seems they do not care! My mother is now very unwell and having to sit/sleep in the one room we can keep warm. There is absolutely NO customer care!

They're OK, if things run smooth. The problem is they're only as good as the suppliers they allocate to your order, and there's not much they can do if there's a glitch. We ordered in plenty of time, and the allocated supplier waited until the very end of the 2 week delivery window, and then abandoned delivery on that day. They said our drive was too narrow. But, we had specified a smaller tanker, and that size tanker has been successfully delivering to our house (and others on the same road) for years. So, we ran out of oil, and the only thing we could do was cancel the order and try to find another supply, at short notice. I ended up having to ferry heating oil to our tank from a depot in 25 litre containers to see us through to when we could get a new delivery. Whatever I saved using Boilerjuice isn't worth the hassle.