Blink HealthReviews of blinkhealth.com

My doctor ordered my Accufer prescription for iron deficiency nearly a month ago & I never received the first bottle. Now a refill was “processed” according to my account and supposed to have been delivered yesterday. And surprise - I did not receive a second bottle either. I’ve had to supplement with an OTC alternative during the month long wait because this company is unreliable & my prescription is time sensitive since I’m expecting a baby soon. I only received one text during this time frame saying my prescription was delayed & I’ll get a text once it’s shipped. And nothing. Customer service never answers or is closed.

Terrible company to try and get a prescription filled. I used them only because the doctor said the medication he was prescribing could only be obtained via Blink, so I set up an account and (thought I had) placed the order. Nothing happened. I called and went through the whole thing again on the phone. Nothing happened. Called a 2nd time and was told there was no order, blah, blah, blah. Now waiting to see if 3rd times a charm. I will never use this company again.

I would give this horrible company zero stars if I could. I wish I had googled the reviews before ordering from them, but I had unfortunately trusted my optometrists office when they sent the script in to them. I was charged zero dollars for a certain eye medication and decided to pay the $7.95 for upgraded shipping. I was promised this medication would arrive today from a customer service representative as I had told them I was leaving for three weeks and no one would be available to pick up this med from my front door. (I even tried to cancel this order or have it re routed) but, again she promised and not only did the medication not arrive today as well as having no ability to track the shipping status, but I just opened a letter from my insurance company stating they had denied coverage. This is a $900.00 out of pocket medication so I’m not sure how this beyond terrible company thought they had successfully put this medication through my insurance, as again I was charged zero dollars. I was on the phone for over two hours yesterday trying to reach customer service and finally gave up. I used the call back option over three hours ago today and no one has called me. I am again on hold for over an hour while writing this review to hopefully prevent other’s from dealing with this horrible company. Not only do I now have an issue with medication that will be dropped off at my front door exposed to the elements and rendering it useless, I now have to deal with a seemingly reckless company who it now seems thought they had gotten approval from my insurance company, but from what I was shocked to just now read, they clearly did not! I have no idea how this mess is going to be straightened out as they will not answer the phone or respond. This is the last thing I need to deal with while getting ready to leave in two days for a surgery. Please stay away from this truly inept company!!!

I've never had more of a worse experience with Blink RX when it comes to prescriptions. Had a drug manufacturer that chose to use Blink as a way to order their product. Why? beats me. Too much disinformation, place an order, then they cancel it, then add a cost on to a manufacturers zero cost coupon, no communication, then have to spend the usual 45 call to speak to a rep and have them fix. Id stay away from this mail order pharmacy if you can. Plenty more out there. And when you ask about moving a script to another company, they give you the impression that it probably won't work with a manufacturer coupon, then find out you can. Changed it immediately.

The absolute worst customer experience. Avoid at all costs. They charged my credit card and never shipped my vitamins. I spent over 1 hour on phone hold, another 1 hour on chat, and sent 2 emails. Never got to speak with a person. I wound up just disputing the charge on my card through the bank.

Contacted them to check pricing for new medication Miebo. Tried contacting them both by phone and through their website. They acknowledged my contact online but never responded to my request for pricing quote. Their communication simply stopped at the posing of my question. It has now been days with no response. It appears that they do not want to provide pricing until you commit to join their service. I would not do that. I would not work with any supplier that required this first. In response to BlinkRx most recent response to me. My doctor had submitted a script for Meibo to BlinkRx. I can provide this detail if you contact me as I have been requesting. You did have my perscription. When I could not get BlinkRX to respond with a quote, I had my doctor cancel the script with Blink and place it with CVS. BlinkRx texted me to ask me to provide my authorization for them to proceed in filling my perscription but I would not make that authorization without first getting a quote. Please feel free to contact me direct at my office phone 860-674-1339. If I do not answer, please leave a voice mail so I may return your call. I would still like to understand why Blink never responded to the questions in my chat. I would still like to understand why Blink never tried to reach out to me by phone after I left a phone message on your contact phone number listed in your site? Don't these features of open communication with your company work? I am confused why you are reporting my phone or voice mail non-reachable? I received a message from Gary from Blink RX. He did not leave a "direct" phone number to call him back at. He left me both of your 844 toll free numbers. When I attempted a call back on each of them I was told my wait time was over 15 minutes. I am working now and do not have this time to wait for your representative. Please call me on my cell phone at 860-214-0378. If I cannot answer, please leave a voice mail and I will return a call. It is very inconvenient for your customers to reach you for questions. There seem to be long waits all the time on your toll free numbers to connect with representative.

I placed an order 9/26 and still have yet to receive it. I have been charged. Have called, emailed and am being ignored by the company. I had issues with my last refill not getting to me in a timely manner as well Worst customer service ever! Do not recommend! They will tell you they are expediting your call and then you will never hear from them. Yet they still charge you right away of course!

My first prescription came as expected at the price given. They harassed me with emails and messages to reorder when I had just received the first and was unsure that I would continue to use. I tried it again a couple of months later and would now like a refill. They are supposed to let me know the “new” price. But it has been several days for that information. Now I cannot get a response from them via chat or phone. I think their whole system is broken. 30 minutes later I will add that they finally answered my call and chat request at about the same time. Hmmm. Anyway it finally was resolved and the person on the phone was very helpful