BlackstonemedicalservicesReviews of blackstonemedicalservices.com

If you get a call that says they've received info from your doctor and they want to schedule your sleep test, hang up and call your doctor. Ask them which companies they sent your test order to. This company grossly overcharges and very carefully words their communication so it sounds like one thing but they claim it means another. They didn't contact your insurance company. If you want to call customer service or the rep that called you, prepare to wait half an hour for someone to answer, if they do. They will try to skirt whatever they can. This is a predatory business; do not give them your money.

Customer service is non-existent. Called them multiple times... nobody ever answers...even after holding for more than 20 minutes. Also emailed customer service to no avail... they didn't respond either. Company shouldn't be in healthcare or any customer focused business as far as I'm concerned.

If I could give it less I would. The item they send is little more than what my Apple Watch does with the exception of if you are a side sleeper you have a bright light in your face. I got a request for approx $30 after returning the ring. No results and no invoice just an texted request. I have no billing showing what both Medicare or my secondary paid and was threatened with collection if I don’t pay. This company is a fraud. Stay away!

Overly aggressive in securing payment, but the service quality drops sharply afterward. Once they have your “yes,” the experience becomes fragmented and frustrating. Communication is inconsistent, with far too many different representatives involved and no evidence of proper documentation or follow‑through on commitments. Basic promises aren’t kept, and the overall process feels disorganized and poorly managed.

Sales ppl (Emanuel Perez & Anthony ?) bullied & harassed me several times daily for 2 WEEKS while I was helping family with a medical emergency! Texts & calls, several daily. Found out after the fact they have an 'F' rating with BBB! Mgr Oscar was not bothered by my complaints either. Did not, will never, do business with Blackstone Medical!

If you're ever faced with dealing with this company....RUN! Communication is difficult, hold time waiting for assistance is excessive and help in getting problems resolved [especially billing] is the worst! I was billed supposedly because, according to Blackstone, my deductible with my secondary insurance [primary insurer claim was filed and covered] had not been met. When I contacted them with evidence that the deductible had, in fact, been met, I was told they would "expedite my request" and it would take approximately A WEEK to get an answer. That is unacceptable and poor customer service. Since this company adamantly insists that equipment be returned within 5 days or a penalty will incur, they certainly should do everything possible to respond to customers timely. They are surely quick to send an invoice with a note that payment is due upon receipt, however, they are not as timely in responding to customer issues. Other reviews are certainly enlightening. Additionally, it is difficult to understand employees as many of them do not have enough of a command of the English language to be understood easily. I wouldn't recommend them in any way, shape or form!

This is a horrible company to deal with; go anywhere else. The call wait time is consistently over 20 minutes. Most of the reps' English isn't their first or second language. They tell you something different every time you call. It took almost 3 weeks to receive the device, and they received it a week ago and still haven't reviewed the results. I've had to reschedule my doctor follow-up twice so far.

On Jan. 13, 2026, I was contacted by someone named Isabel using the email address for a Maria Munoz - Verifications (Trust Pilot won't allow the email to be shown) and advised Blackstone had received a sleep test order from my doctor and they wanted to confirm my information. She also claimed to have been in contact with my insurance company and the test was authorized. On Jan. 15, 2026, @ 8:19am CST, I was contacted by text by someone claiming to be Isaac Cordoba - Sleep Advisor Blackstone Medical Services, again attempting to confirm my insurance information because the study was 100% covered by insurance. I contacted my insurance company (Humana) to identify what was going on. Humana stated they had no record of providing authorization to Blackstone for a sleep study. I performed a BBB search of the company and discovered they had many complaints about device returns not being acknowledged and patients improperly billed. I called a number previously provided and requested to Cancel the order. At or near 10:17am CST, I received a text showing a UPS tracking number for the device. At 11:37am CST, I replied by text requesting Blackstone Cancel the order. Then immediately called Isaac Cordoba at (813)831-2727 Ext. 689 and told him to cancel the order because my insurance company had no record of being contacted regarding this procedure. Isaac informed me the device was already scheduled for delivery through UPS, and he could not stop the process. At 1:00pm CST, as shown in UPS tracking logs, I contacted UPS and requested they return the item to the sender. Those logs show UPS was not in possession of the package until 9:00pm that evening. At some point, my return request was processed and the package from Blackstone was intercepted at UPS facilities, issued a return tracking number, and processed for return to Blackstone. A UPS Proof of Delivery for the return to Blackstone was issued on Jan. 23, 2026, at 9:56 am. Blackstone has continued to say they do not have the returned item and are threatening to submit my information to collections.