Black Diamond EquipmentReviews of blackdiamondequipment.com

I have 2 bad experiences with BD customer experience. Talk about acting entitled and rude. I was asking for verifable information on their fabric. I never received a straight answer. I did received marketing guff. I also purchased a highline jacket and it got a hole in the first tramp (top of hood). I dont remember catching anything either. So now I know to stay away from this company.

After my experience with their customer service, I would advice anybody who is considering buying any BD products to think twice, you will safe both maybe money, but definitely time ! It all started after they deliberately sent me an incomplete order. From there, I went through no answers, being ghosted, and lies ( depending who you would chat with, they would tell you that is because the item was out of stock, while still shown as available on their website, while another person on the chat would tell you the items are available ). Instead of simply sending me the missing items, I had to request a refund for the missing items, reorder the 2 missing items ( same products who all of sudden became available again ! ) and beg for the shipping costs to be waived... and ask for another refund ! It took 3-4 weeks, for a situation that could have been easily avoided ! Simplify your life, and stay away from this company. And if you still decide to go ahead with them, be aware, and make sure you have a lot of free time and patience !

I purchased a pair of 'Windweight' gloves in the Black Diamond sale for £20, received an order confirmation and the debit appeared (briefly) on my credit card. Then all fell to pieces, the debit disappeared, the sale mysteriously ended and Black Diamond failed to respond to emails. Only bursting into contact when I responded to their product review request with frank negatives of gloves I had not received. They offered a paltry 15% off the full price gloves, which was still double the original sale price. They are fully worth their poor Trustpilot rating, I bought the gloves cheaper through a retailer with better all round service.

Neun Euro Versandkosten für ein Paar Handschuhe und dann nochmal 3,50 Retourenkosten - macht 12,45 Euro Transportkosten für eine Bestellung mit Rücksendung. Ich hatte die Handschuhe für meinen Sohn in Größe M bestellt, da er aus dem exakt gleichen Modell in Größe S herausgewachsen war und M laut Herstellertabelle (nicht nur nachgemessen, sondern ausgedruckt und „ausprobiert“) die richtige sein sollte. Spannend: seine alten Handschuhe in S waren exakt so groß wie die neuen in M. Der Service bzw. Support? Antwortet nicht.

final and last issue i will ever have, i recently received a pair of brand new BD Ski pants, figured i would not have to worry about quality. wore 1 time and when i went to wear 2nd time i noticed pocket stitches had already come undone about inch with barely any fabric to repair. i brought them in and they told me they would have to send out for a repair. (employee seemed to know there was defect already, had seen before). i said they r brand new just exchange them! nope we have to send out!! had i purchased at rei or bckcntry.com they would have been exchanged no problem. 2nd issue, there sizes run ridiculously large. Med is more like a arge size and the 3rd most frustrating is the belt gets sucked into the opening and takes 15 minutes to get it back out. 40 yrs orf riding, worst ski pants ever owned!!!

After my experience with customer service USA team, I will not be purchasing a BD item. First agent could not understand my basic question. Kept answering a different question (about web listing versus garment itself). Second agent was rude, uppity and comprehension skills need improvement. Both need to put themselves in customer's shoes, like BD designers do. my question: how can a consumer tell if a garment is past season or this season if they look the same. Is there something on label ? BD 2025 garments are PFAS-free (nasty chemicals in Gor-TEX, Teflon etc..). Prior years some have PFAS.

Ordered head lamps and got the tracking number. The item made it to the depot and was spontaneously returned for no reason I could tell. Zero customer service as I had to go through Klarna to get my refund. Disastrous experience. Till this day, they still haven’t responded to my query.

My 3 yr old stormline stretch shell started to delaminate after very little use, and very light use. They refused to replace it. Basically a waste of money. I have patagonia and norrona that have held up great after way more intense use. BD is going down the tubes. Won't be buying anything else from them with this approach.