bistroMDReviews of bistromd.com

Delivery was timely, and the diet did help me to loose weight, unfortunately I was not particularly fond of some of the foods that were sent over, as it was a bit underwhelming. Coming from a culture that uses a lot of different spice, it was a bit hard to adjust to the type of foods I was receiving, but it helped me a lot with understanding portion control, and the different nutrients I needed to complete the diet portion of my health journey. Thank you BistroMD

More and more of the meals are coming broken plastic containers. Several have had the contents of the broken compartment, (usually the veggies), spilled out inside the delivery box. Not sure if you guys changed your supplier of the black plastic trays, or if the manufacturer made changes to the product, but they seem to be inferior to what you were using in the past. Aside from that, the food itself, (that hasn't spilled-out), has been very good.

The food is exciting, delicious and filling. I'm losing weight and feel great. I no longer plan for meals, shop, prepare food, cook or have kitchen clean up. So, I exercise with the freed up time. Even when I reach my goal weight, I'll use this program to maintain. It's that good.

I used bistroMD for a few weeks I tried to cancel multiple times. I was 1 day past the deadline to pick your meals but the order was not going to ship for 4 days. When I tried to explain to them that I did not want the meals as it is not worth 15 dollars a meal, and I couldn't really afford it. The customer service person had no response besides their pre typed responses telling me I was too late. These are frozen meals... So you would think they could keep the meals that were in my order frozen and send them to the next customer as everyone has the same menu options. They have zero compassion for people and over charge and have no wiggle room. Will not be using again, customer service is one of the most important things to me, HelloFresh for example has great customer service all around.

First, the positives. The food is tasty and in the universe of pre-prepared foods, it's healthy. Portions are a bit small, but overall, it's a good tool for weight loss or just eating healthier. Saves you time shopping & cooking too. Their customer service is quick and responsive and if you want to cancel or put your membership on hold, it's easily done with no hassle. They also have health coaches and share helpful content with members, like healthy recipes. Now the negatives. In terms of operations, there's room for improvement. Substitutions are common, meaning you don't always get the meal(s) you requested in a given week, and the delivery estimate ranges from 2-6? days or so. It makes it hard to stick to a schedule. Hopefully, this is just growing pains.

Just ordered BistroMD for the first time the other day for my mother. Not satisfied and canceled membership. Pros: 1. shipped fast. Cons: 1. bad website (needs updating and a better user experience). 2. I did not receive the meals I picked out - they send entirely different meals without any notification of substitution. My mom said the one meal she ate was just ok. Not great, just ok. Maybe another meal will be better.

In concept this is a great idea. However, in practice, it is horribly executed, and customer service is plain bad. I signed up and received my first week's order. It wasn't bad, but it certainly wasn't great. It was kind of "blah", and for $10 per TV dinner, I guess I was expecting something rather better than what I got. So, if you're not paying a premium price for the quality of the food, I would be OK with paying for excellent service, convenience, and consistency. Unfortunately, you don't get any of those either. The second week I got an email saying the shipment was delayed because of bad weather. Then I got another email saying it was further delayed. Then I got yet another email saying it was canceled. Not great for the second week. OK, so they said they would get back to normal the following week (my third week). Their website is poorly designed and it is not possible to see whether you have a current shipment or not. I found out today that a shipment was sent to me two days ago but I received no confirmation email, no tracking number, and there is nothing about the shipment anywhere on my member's area of the website. I only found out when I called them and was told about this shipment by a pretty obnoxious customer service rep. By the way it is worth adding that you have to wait on hold at least 20 minutes if you're going to call them. Pretty pathetic when they're expecting you to invest $800-1000 every single month for frozen meals that probably cost $1 each to make. It's way overpriced, and the service is just horrible. There are other better options out there, and I'm going with those.

So far I have been happy with it. The meals are as tasty as they can be for being low calorie, low sodium, and without many artificial ingredients. They include a generous amount of vegetables and protein. There are one or two duds but you can specify which meals you don’t want to receive ever again. Great variety. Nothing has arrived late or thawed. Two day shipping time for me. But it is winter, so we will see. So far so good!