BirdReviews of bird.co

Very bad service scooter don’t work and they take your money anyway absolutely ripped off don’t take this company scooters as they don’t work all faulty and they taking your money before you use it very disappointed never again

STAY CLEAR!!! I've downloaded the app and registered an account whilst on holiday in Fuerteventura two weeks ago. My husband and I wanted to use the eScooters there. I've used eScooters in the past (different app, different country), so I know how they work. We tried a "shared ride", but none of the three scooters we tried actually worked. I still got charged 2.40€ x 3 for literally trying to get them started and the throttles not working, then immediately parking them in the same spot again and ending the rides after less than an minute each. I've reported that the throttles didn't work / scooters won't start via the app, then again via their customer service platform. I've provided QR code scans, scooter ID numbers, photographs and screenshots as confirmation. I've now been told repeatedly (via the same standard email template) that my email address isn't associated with any account, have been asked whether I'd closed my account and to check in the app settings etc. The account is still active (although I don't plan to ever use it again). I've literally sent a screenshot of the in-app settings, showing the email address that my account is linked to (IN THE BIRD APP!), and still only get the "sorry, your email address doesn't seem to be linked to an account" BS. I've complained about the useless customer service on their "rate our support" page, still nothing. Overall, it's not a massive amount of money I've lost, but the hassle is insane and it appears to just be a scam. Would definitely not recommend.

Dont use it. Once you give them your credit card and the ride begins you can’t stop it again. “sorry, no available parking here” even though it’s a Bird p-spot. You just get to go through the town while Bird is spending your money and you end up somewhere you didn’t want to go.

Our experience was bad from the beginning. Purchased the pass before getting on the scooter, it wouldn't work. I called customer service but after 10 minutes I was no where closer to getting help. I kept asking them to just refund my $$ and they told me they couldn't do that. Just hung up and Purchased another. So now, i have bird credit and we don't even have them where I live. And even if I did, the credit doesn't work! Worst experience. Please don't rent bird if you want to rent an electric scooter

The birdseed sent to me was not a legitimate birdseed. The company was contacted by me on 2 occasions and they did not respond. I offered to return the birdseed for a refund and they did not respond. I think they are probably scammers and out of business.

Absolutely terrible experience with this company. On holiday in Fueterventura with my partner and has issues while using these on two occasions. Both occasions had issues with badly maintained scooters as well as not being able to park in the designated parking zones. Over priced rip off company would recommend getting a taxi or walk than getting fleeced by this company! DO NOT USE!!!

Sauerei hoch 10! Ich will meinen Restbetrag zurück gebucht bekommen, da Bird in Wien das Service aufgibt. Sie weigern sich mit falschen Ausreden! Werden in 2 Wochen Post von meinem Anwalt bekommen, sollten sie in der gesetzten Nachfrist nicht rückzahlen. Sowas ist letztklassig!

They are ridiculous! They charged me repeatedly for rides I couldn’t access