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Cosmetics & Makeup

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3.8

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1,133 reviews

Birchbox3.8Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Birchbox

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!

Birchbox (birchbox.com) has 1,133 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.

Also known as: birchbox.com
Website: birchbox.com
Category: Cosmetics & Makeup
Listed on Rated Honest: 2026

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Birchbox reviews

1,133 approved reviews, newest moderated first

Gladys L.
Posted May 15, 2026
Would like more perfume for women
Would like more perfume for women But I love everything
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Ashley
Posted May 15, 2026
Shipping could be better
Love most of the products and selections. Customer service is very good anytime i have issues they fix it right away. Website/app is always having issues for me and shipping is extremely slow for yearly membership holders.
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Deena B.
Posted May 15, 2026
Love products
Love products
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customer
Posted May 15, 2026
Monthly Gift to Myself!
I love that we're able to customize our monthly box and am always happy with the sample options.
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Kim E.
Posted May 15, 2026
Not good selections and what is good is…
Not good selections and what is good is sold out in an hour
Response from Birchbox· May 20, 2026
Thank you so much for your feedback. We're so sorry to hear recent curations have missed the mark for you. While we love introducing members to exciting alternatives and new favorites they may not have otherwise tried, we will certainly share your feedback with our product team. Additionally, if you ever see a product out of stock that you were most hoping for, please don't hesitate to contact our team at [email protected] as we'd love to see if we can help! xo, Birchbox
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customer
Posted May 15, 2026
I like the samples and brands
I like the samples and brands. I often think there’s not enough description of certain products (their shade etc). There is also often products that are sold out—even when I immediately go in to choose.
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Jennifer R.
Posted May 15, 2026
Customer service is great
Customer service is great. I received a response quickly and everything was resolved.
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Karen
Posted May 15, 2026
Excited for the monthly product reveal!
So far, my experience with Birchbox has been great! I’ve had a few issues with packages not being delivered to my home address, but those problems were resolved quickly. I’m usually very happy with the product selections each month, except when some items are out of stock. I try to submit my monthly choices as early as possible so I have a better selection of products to choose from.
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