Excellent
165 reviews
BigScootsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BigScoots is a fully managed hosting and site performance services provider for WordPress content creators, enterprises, and e-commerce clients. Since 2010, BigScoots has been recognized for unparalleled client service with 24/7 support, access to real human experts within 90 seconds, and site-specific management. With its own hardware and network infrastructure inside a world-class data center and a team of in-house engineers, BigScoots collaborates closely with clients, agencies, and developers to deliver robust client hosting services.
BigScoots (bigscoots.com) has 165 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
165 approved reviews, newest moderated first
Carmen H.
Posted
The tech support team at BigScoots always listens to my concerns and handles all issues promptly. The best customer experience I've had in a very long time.
Response from BigScoots· May 4, 2026
Thank you for sharing this! It means a lot to know our team is listening and able to help promptly. We truly appreciate your support.
Ana Rubia Bueno S.
Posted
I’m always amazed by Big Scoots customer support, whenever I have an issue they reply super fast and take care of it in the same speed. Extremely professional every single time. They’re so worth it. Sooo worth it.
Response from BigScoots· May 4, 2026
Thank you so much for the amazing feedback! It really means a lot to our team to hear this, and we’re always happy to help whenever you need us.
Carlee - Cooking With C.
Posted
Bigscoots is always very responsive and helpful. I highly recommend them to anyone who needs hosting.
Response from BigScoots· May 1, 2026
Thank you for your kind words and recommendation! We’re glad to hear you’ve had a great experience with our team. If you ever need anything, we’re always here to help!
Campbell L.
Posted
Fantastic service, very knowledgeable. Extremely helpful.
Response from BigScoots· May 1, 2026
Thank you for the wonderful feedback! We’re so glad you found our team knowledgeable and helpful. We’re always here if you need anything!
Kimberly C W.
Posted
Big Scoots Review — Exceptional Hosting with a Pure Heart! Big Scoots consistently delivers top‑notch service, no matter what your needs may be. I am truly grateful I chose them as my hosting provider after attending the TasteMakers Conference in 2024. I will admit, I hesitated to make the switch after more than a decade with GoDaddy; however, it turned out to be one of the best decisions. With Big Scoots, you receive personal, one‑on‑one assistance without the long waits, endless text links, callbacks, upselling, or unnecessary runaround. And honestly, when they told me how to access my account that I had been locked out of from GoDaddy, and GoDaddy wanted me to pay them additional funds to get back into was a win for me. I love Big Scoots. From day one, they’ve honored their word and exceeded expectations. Their professionalism, responsiveness, and genuine care make every interaction a pleasure. I couldn’t be happier to have them as my hosting partner!
Response from BigScoots· May 1, 2026
Thank you so much for sharing your experience with us! We’re honored you chose BigScoots and are thrilled to hear the switch has been such a positive one. It means a lot to know our team has been able to provide the support and service you were looking for. We truly appreciate your trust and are always here whenever you need us!
Jule K.
Posted
I'm a one-person business who needs my technology to work for me, not against me. After poor customer support experiences with another provider, I found BigScoots and switched. That was 7 years ago and I've never looked back. I can reach out to customer support at any time of day (I have) and be guaranteed a speedy answer (nice) by someone who knows what they're doing (essential).
Response from BigScoots· May 1, 2026
Thank you for your kind words and for trusting us over the years! We’re so glad to hear that our support has been reliable and helpful whenever you’ve needed it. We truly appreciate your continued trust and are always here for you!
Nancy R.
Posted
The team at BigScoots is phenomenal! Since switching to them my site has NEVER been down and when I have questions, they respond within minutes. I can’t say enough about the company and their team. I highly recommend!
Response from BigScoots· May 1, 2026
Thank you so much for the kind words and recommendation! We’re thrilled to hear your experience has been so smooth and reliable. Our team is always here whenever you need us!
Julie M.
Posted
Customer service is excellent. As a solopreneur business owner, customer service is of great importance to me and to my business success. It's come naturally for me to spread the word about the quality of BigScoots as my website's managed hosting platform ever since I migrated. Recently, when I reported instances when I felt I wasn't getting the help I needed, the response from BigScoots was immediate and thorough. I felt listened to and understood, and feel confident of a continuation of the quality service I have been so happy with: Reliable, quick, easy to understand responses that enable me to focus on content versus navigating the tech on the back end of my site. I highly recommend BigScoots!
Response from BigScoots· May 4, 2026
Thank you so much for your kind words and recommendation! We’re really happy to hear our team has been able to support you effectively and help keep things simple so you can focus on your work. We appreciate you being with BigScoots.
