Great
370 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Personalized big stuffed animals are our speciality.
bigplush.com (bigplush.com) has 370 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
370 approved reviews, newest moderated first
Linh T.
Posted
I ordered a giant moose for my girlfriend as a gift for her birthday and she loves it. The quality is great and shipping is not too long, it was right before her birthday one day. I would definitely come back and order more lovely stuffed animals from you guys in the future.
Pavan k S.
Posted
I did not like the product and received with minor damage
Response from bigplush.com· Jan 15, 2015
Hi Pavan, Thanks for your thoughts. I see that you ordered a big personalized stuffed animal on January 3, 2015 and you selected this shipping method: "Will Arrive By JAN. 7th - Delivered on or before Jan. 7th FLAT RATE SHIPPING - Delivery GUARANTEED No Later Than WED. 01/07/15". I tracked your parcel at ups.com with your tracking number 1ZE710V91396508561 and it shows that UPS picked your parcel up from us on Jan. 6th, and delivered it to you the next day on Jan 7th. Did you try contacting us about your issue other than this review? We are not sure what exactly you did not like, or what the specific minor damage was that you described in your review. We will reach out to you to fund out exactly what went wrong - then we will do whatever is necessary to ensure you are satisfied.
Debbie P.
Posted
There was an oversight with my order which caused a delay in fulfilling and therefore delivering when expected- although I was upset and not the best to deal with at the time, bigplush.com not only made a point to contact after business hours, but was extremely professional and helpful. I highly recommend and will use again!
Mike
Posted
I ordered a gift for my girlfriend over a month ago and I have yet to see it. I paid a lot of money for it so I called to get to the bottom of it and was forced to leave a message and customer service must not be a priority to this company because I never received a call back. I will NOT do business here again. Plain and simple....not a trustworthy place for online shopping.
Response from bigplush.com· Jan 15, 2015
Hi, I'll be happy to help. I see you placed your order on Dec 15, 2014. You selected the following shipping method: "*FREE* SHIPPING: WILL Arrive *AFTER* Christmas - Delivered on or before Dec. 31st - Delivery GUARANTEED No Later Than Wednesday, December 31st". I tracked your parcel at usps.com with your tracking number 9405515901484987027039 and it shows that the US Postal Service picked-up your parcel from us on Dec. 15, 2014. This was shipped via 2-Day Priority Mail. Unfortunately we had a big problem with many Priority Mail shipments in December 2014 (scroll down and read all the other complaints). About 10% of our Priority Mail shipments in December sat for extended periods of time in the Postal System - and many were eventually delivered much later than scheduled - and still some were not yet delivered at all (such as your package). We have had several meetings with the local Postmaster to determine the root cause, and fix the issues that caused this on a local level. We sincerely regret 2 things: 1. That your package was among those not delivered by the Postal Service. and 2. That we failed to communicate with you and gave you very poor customer service. Therefore we have done 2 things: 1. We just refunded you back 100% of your payment (we emailed you confirmation of the refund in a separate email), and 2, We are re-shipping your giant Kangaroo (for Free) tomorrow January 15th, with this NEW ups tracking number: 1ZE710V90394113956. Track it tomorrow night at ups.com. We are extremely sorry about this issue, and we are learning from these missteps, and working hard to develop systems to avoid this in the future (at least regarding things we control - such as customer service). Please let us know if we can help in any other way.
Customer
Posted
All my daughter wanted to 16th birthday was a 5 ft teddy bear..this bear was perfect! Excellent quality and fast service. Highly satisfied.
Rauf S.
Posted
Bigplush is the best website to get something for someone special in your life, it's also easy to order and they make sure that they get your order to your location swift and fast. I love it
ladyatoria
Posted
We ordered the 5' tall husky for our daughter, after reading other reviews we were expecting a nice 'plushy' stuffed animal, only in giant size. We were very disappointed to receive an over-sized carnival stuffed animal; thin fur, not soft or plushy at all. The only spot on him that was soft and furry was his cheeks. The rest of him feels almost gross and is super thin. Don't imagine he will last long. We were also disappointed after paying $95.00 for freight for a "30lb box that 2 people can fit inside" We weighed the box as soon as it got here knowing it was falling a little short. It weight 17.5lbs and possibly 2 ten year olds could have crammed inside. Not sure why the super expensive shipping. If they would get the weight correct shipping would probably be half as much. This product is waaaay over-priced.
Response from bigplush.com· Jan 14, 2015
Hi, I'll be happy to help. It appears from reading your review that we stuffed this product incorrectly. We will fix it and make it right. We are reshipping another dog that is stuffed with the correct SOFT filling. We apologize for this; the premium soft stuffing that we use for our retail customers is different than the stuffing used for some of our amusement customers. We deeply regret that it appears that you received your dog with the wrong filling. We have emailed you your new UPS tracking number for your new re-shipment. It should arrive within a week. Please let us know what more we can do.
Markus L.
Posted
I purchased a 26" stuffed owl and I received the owl exactly as the website showed. I am very satisfied and so is my Godchild Avery. She absolutely loves it
