Great
4,547 reviews
BetterMed Urgent CareHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Dixie
Posted
I had a great service and employees were very nice and polite. Got checked and prescription quickly.
Response from BetterMed Urgent Care· Jun 18, 2020
Thanks for the review! Hope you're feeling better.
Patient
Posted
I went in right when COVID was starting to shut the state down and was diagnosed (and tested) with the flu. The office was clean, the staff were all extremely helpful and kind, and the dr was top notch. I’ll always go to BetterMed.
Response from BetterMed Urgent Care· Jun 18, 2020
We appreciate you taking the time to share your experience and hope you're feeling better!
Patient
Posted
They were wonderful and very efficient.
Response from BetterMed Urgent Care· Jun 18, 2020
Thanks for the great review!
Patient
Posted
Excellent and professional service during an uncertain time. I had all of the symptoms of Covid-19 and was tested once at BetterMed and again at Bon Secours Memorial Regional ER. Both tests came back negative. Starting to recover and being monitored closely by Primary Care Physician. Very surprised that both tests came back negative when I had all of the symptoms.
Response from BetterMed Urgent Care· Jun 18, 2020
Thank you for giving us the opportunity to care for you and taking the time to rate your visit. Hope you are feeling better!
JN D.
Posted
Do not go here. I came in with what I later found out were symptoms of diabetic ketoacidosis. They drew no blood from me and sent me on my way. I was hospitalized two days later. This place is inept.
Response from BetterMed Urgent Care· Jun 8, 2020
We are sorry that you had a poor experience with us. We take this feedback very seriously and will be sharing your comments with our management team. If you would like to discuss further, please email us at [email protected]. Hope you're feeling better.
Patient
Posted
I went to get tested for COVID and it was a mess! I hadn’t received my results 10 days later, despite calling every day since the 5th day (when they told me I’d have my results). Come to find out, they lost my specimen sample, and it was nowhere to be found. They only realized this because I started questioning further once it was day 10 and they still just kept saying, “We don’t have the results yet, but a nurse will contact you once we do.” I had to go in and reswab (not the best experience), and wait again. By this time, even if I were originally positive, that may not even show now. There seems to be no standard operating procedure in place for testing, at least not a good one. If 100 samples go out on Monday and you only get 99 results back from that day, wouldn’t you question where the last result was??
Response from BetterMed Urgent Care· Jun 8, 2020
Thank you for your feedback.. I’m sorry to hear about your experience. Admittedly, we had some difficulties scaling our processes to the extremely large influx of patients due to COVID-19. At times, the complexities of coordinating and communicating with the independent labs we use for analysis created scenarios not aligned with the quality expected from our patients or our team. We have refined our process from learnings gained with time and from feedback from people like you. Thank you again for taking the time to share your comments.
Teresa
Posted
My new choice in urgent care needs unless my doctor specifies elsewhere. They were the best folks to deal with in a time of need either by phone or in-person. Treatment was thorough & explained to me ensuring I understood. Thank you!!
Response from BetterMed Urgent Care· Jun 18, 2020
Thanks for taking the time to share your experience! Hope you're feeling better.
natalie
Posted
great prompt service
Response from BetterMed Urgent Care· Jun 18, 2020
Thanks for the great review, Natalie!
