Patient Nancy A.
Posted
Friendly efficient helpful and friendly
Friendly efficient helpful and friendly

Great
4,547 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Patient Nancy A.
Posted
Friendly efficient helpful and friendly
lindsey R.
Posted
Handled the covid test very well.
Mcneal
Posted
Worse customer service in the area!
Response from BetterMed Urgent Care· Sep 21, 2020
Hi Mcneal, I am sorry that you have not had a positive experience with us. We are constantly working to improve our communications. If you would like to give us any additional feedback, please send us an email at [email protected]. Thank you again for your time.
Patient
Posted
Literally, the phlebotomist drew my blood without putting on a mask. Said she forgot. Even then did not put one one. Absolutely shocked.
Response from BetterMed Urgent Care· Sep 21, 2020
Thank you for alerting us to this experience. Safety and santitation must always be a priority. We will be sharing this feedback with the site manager. Thank you again for taking time to leave us feedback and we are sorry about this experience.
Michael
Posted
Clean, friendly, took the time to explain test results and answer any questions, and had a nice sense of humor, too!
Patient
Posted
I found the staff (at Fredericksburg location) - both on the phone and in-person, to be friendly - which is noteworthy because I called many labs trying to find out where I can get a covid test that would be acceptable for my international travel so that I could reunite with my family. When I arrived in person, they seemed to have good safety procedures in place, and the rapid test was quick and easy, with the results delivered by a doctor, in case I needed to talk to him. Very pleased.
Patient
Posted
It was my second visit with a very sore shoulder. PA Kelley refilled a prescription but went an extra step and gave me pages of exercises that did the trick! My shoulder is on the mend ! Thank you!
Patient
Posted
We used this location for a PCR Covid test required by my son's school. They were very professional and ran on time. I would use them again and recommend this location.