Great
4,547 reviews
BetterMed Urgent CareHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Patient
Posted
This medical facility is top-notch. I was received almost immediately after filling in kiosk information, led to a room and seen by the nurse within 5 minutes. Full treatment and dismissed by the doctor within 50 minutes.
Lynn Gobeille P.
Posted
Excellent customer service!! Great care, no wait, extremely efficient beautiful clean facility!
Patient
Posted
The nurse, NP as well as PA there are amazing, friendly and extremely helpful! The lady who sits at the front desk on her cell phone the entire time is not so friendly and helpful though. When entering the building, she had a bad attitude and lacked customer service altogether. She then walked me back to the room and continued to be rude. Especially when I asked for a specific doctor who I told would be there the day of my appointment. It was not a big deal though because I didn’t mind seeing the other physicians but she clearly expressed her annoyance with my questions. I rate the facility overall 4 stars because the rest of my visit was great and every one of the other staff members were fantastic with their patient care.
Patient
Posted
While my insurance doesn’t cover much of the bill, I don’t mind because of the outstanding service and medical attention I receive. I wish they had PCP services!
Patient
Posted
Peaceful waiting room which is important while you sit worrying about what is wrong. The receptionist was very helpful since I hurt my knee and was already in a cast from another fall. The Nurse practitioner was up beat and made sure I understood what was going to happen and then at the end what my next steps should be and what to expect while I healed. Great experience.
Patient
Posted
This place is the best! Their office was super clean and modern. The staff was kind, efficient, and professional. They were very helpful and were able to schedule me at a moments notice. I would definitely recommend this office!!
Patient
Posted
I had back pain from some heavy lifting. The check in process was quick and easy. I was taken to an exam room, checked out by the Dr, given prescriptions, etc and was on my way in no time. I would definitely come back to Better Meds/Midlothian, VA for my urgent medical needs!
Patient
Posted
Place was nice, clean, and updated. Not so sure I agree with their intake process. Particularly, where they ask what you came in for. This is done in a lobby in front of everyone. Seems like this is a privacy violation. Plus, seemed a bit rushed but maybe that was due to them getting ready to close.
