Great
9,555 reviews
BetterHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Mrs Petula H.
Posted
The site was easy to use and by responding to questions about my needs and beliefs I was matched with my therapist who has been wonderful and supportive. We’ve been speaking now for five months and I have never found the sessions difficult they have always been constructive and comfortable. I do feel I am making strides forward and would strongly recommend BetterHelp to anyone feeling in need of help.
Aissata S.
Posted
Overall I think BetterHelp is an amazing platform for people seeking out therapy and connecting with therapists in the format they offer. In my time of using BetterHelp, I have come across some amazing people and supports and have come across some not so helpful people which kind of tainted my view of certain experiences online but overall really helpful platform.
Mark Jr I.
Posted
BetterHelp matched me with the right therapist for my specific needs. I highly recommend BetterHelp for anyone looking for professional help.
Modestas S.
Posted
I chose BetterHelp as an alternative of going through the NHS system, as I know it takes forever to see anyone. Let me tell you, I made the right decision. You can schedule appointments whenever, rearrange them, message your therapist, participate in various classes (very informative) and group classes. The list goes on and on and it is really incomparable to the standard service you get with public health care. Trust me, I know the frustration of finally getting the help you deserve via free healthcare, then being disappointed later on as you don't feel like anyone cares and they leave you hanging. You won't have to worry with this. The membership plans also take into consideration your circumstances. Thus, if you are receiving any benefits or are unemployed, then you can purchase a membership at a good discounted price. However, it is still a bit pricey for me, which is why I haven't given the full 5 stars. All in all, if you're tired of your healthcare system letting you down and want something that is consistent, good quality and you have a bit of cash to spare. Choose BetterHelp. To improve: - It would be nice that when we are in a call, we are able to minimise the call screen and look over previous messages we sent to our therapist, or just navigate the site in general whilst the call plays in a small player in the background, kinda what YouTube does, when the video continues playing in a smaller screen as your searching for what to watch next.
BBrady
Posted
I can't get started. I asked for Christian and they gave me 0. They did give me a counselor who specializes in black women . . . I am a woman, but not black. They suggested others that specialize in anger and addictions . . . but not what I am looking for. I don't know why they say they will match you because it appears they just put on you sheet whoever is available? Update: They said they match but I didn't say black woman, addictions, or anger. They said they would be in touch. I emailed them more than once and no response. Update: they responded. They are going to try to find someone who is a Christian and works with grief. If it is almost impossible, why don't they just tell that upfront. Update: they can't find one that is Christian who works with Grief. Can't find one. But they will keep looking.
Response from BetterHelp· Dec 3, 2025
Hi BBrady, Our matching system is designed to take into account all the preferences you indicated and find several matches that meet as many of those as possible! We're sorry that the initial matches found may not have met your most important criteria, and we can certainly be sure to fix this for you to ensure we find you the perfect fit. You'll receive a separate Trustpilot form shortly -- please just include the email address linked to your account on that form and a member of our Member Success team will reach out to you directly to get this taken care of for you. Best, BetterHelp team
Jennifer M.
Posted
Better Health has been essential in my mental health journey! It is so convenient and accessible. There are many experienced therapists to choose from and wonderful group sessions that are also available! I recommend better help to my friends and family and to anyone in need of help.
Yoon C.
Posted
This company is a scam. They partner with a company called Uplife and share all of their clients' information. My daughter had two consultations with BetterHelp and paid both times, but my insurance company is demanding $730 from Uplife for both consultations. I already paid $250 to BetterHelp, but that was unrelated to this. I've emailed and called both BetterHelp and Uplife, but they just keep saying they'll look into it and get back to me... There's no solution in sight. This is an unscrupulous company that sucks the money and spirit of people who are struggling mentally. Please be careful. This is causing me so much stress.
Response from BetterHelp· Dec 3, 2025
We're sorry for any stress or frustration you're experiencing, Yoon Choi. It sounds like you may have two different accounts -- one with BetterHelp and perhaps one with "Uplife" and are being charged for both. At BetterHelp, we provide support through email only currently, but as long as you are reaching out to us from the email address linked to the BetterHelp account, we can walk you through the process of a billing explanation, and help find a resolution that works for you. Our goal is never to take money without providing services, but instead to keep our services open to our members so they can get the support they need, when they need it. In any case, I've requested the email address linked to your account so that our team can follow up with you directly once more and try to get this resolved for you!
Deziii J.
Posted
I was so nervous initially being as that this is my first ever therapist but honestly I wish I would've done it sooner. Thank God for therapy.
