Great
9,555 reviews
BetterHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Ariel W.
Posted
BetterHelp has been helpful in connecting me with a therapist remotely. It’s helped me handle day to day stress and see things from a different perspective. I do wish they’d accept insurance to help with finances but all in all I like it.
Suzanne S.
Posted
Shocking. I said unhappy just giving my bank details out. A weird explanation no where near answering this. Just generic copy and paste email. They then send a second saying I’d been unsubscribed!!
Response from BetterHelp· Dec 24, 2025
We apologize for any frustration or surprise, Suzanne! Our system will sometimes send an automated response if you reply to a marketing email. It looks like our team followed up and unsubscribed you from marketing emails as a courtesy, because you indicated you would not be interested in paying for the service. We can have a member of our management team follow up with you directly to be sure we can address any additional concerns you may have!
Tiffany C.
Posted
Easy to make an appointment got matched with a FABULOUS therapist. After two sessions already feel relieved and hopeful. I'm sticking with it tho because everything I've been through this year really need some more of this FABULOUS therapist. On the right track now. Truly thank you.
Markus A.
Posted
Unglaublich ..mir wurde gesagt, mindestens 50€ pro Woche, eher mehr... Natürlich sehr geiles Konzept, psychisch kranken Menschen, die Hilfe suchen, auf diese Art die wenige Kohle auch noch aus der Tasche zu ziehen...
Response from BetterHelp· Dec 24, 2025
Hi Markus, es tut uns leid, dass der Preis nicht deinen Erwartungen entsprochen hat. Es kann sein, dass wir hier eine Möglichkeit haben, dir entgegenzukommen und den Betrag etwas anzupassen, dafür müssen wir uns aber zunächst deine aktuellen Kontodaten und Optionen genauer ansehen. Ich habe die E-Mail-Adresse angefordert, die mit deinem Konto verknüpft ist, damit wir direkt mit dir in Kontakt treten und gemeinsam schauen können, was möglich ist. Bis bald Dein BetterHelp-Team
Dawn D.
Posted
I am thoroughly impressed with the Better help app and Better help.com because it has made the therapy experience easy and convenient to get the help I am searching for. They have many classes to attend for pretty much anything and at all times of the day. They have a ton of resources and they are able to get you into a therapist quickly and set you up with a therapist that is right for you.
Anaheim L.
Posted
Extremely frustrating and poorly designed registration process. The therapist onboarding process is unnecessarily long, demanding, and time-consuming. It requires extensive form-filling, document uploads, and waiting for your information to be “checked” and “scored,” which takes a significant amount of time with little transparency or feedback. After investing well over an hour completing the registration and waiting for my details to be reviewed, I contacted support to highlight how unusable and inefficient the process is. Only then was I informed that they are not currently looking for new applicants. This is information that should be made clear at the very beginning, not after clinicians have spent considerable time navigating an exhaustive application. The lack of upfront communication, combined with long review times and automated scoring, makes the process feel disorganised and unprofessional. Therapists’ time is valuable, and this system shows little respect for it. I would not recommend starting the application unless you are prepared for delays, unclear criteria, and the possibility of being turned away after significant effort!
Richard
Posted
Awful. Basically a scam site. Betterhelp continued to take money from my account well past me requesting to close it, and I'm still battling to get that money refunded. all in all they stole more than €250. Avoid them at all costs, they just prey on people with mental health issues hoping they'll be too fragile to complain. Awful.
Response from BetterHelp· Dec 24, 2025
Hi Richard, We can definitely understand why this would be an upsetting experience. We do try to make it clear when you're entering payment information that you're agreeing to ongoing membership payments every week (or every 4 weeks) until you cancel. Our team can also help provide membership extensions to help make up for missed time, or we can provide a refund for the unused time upon request. To make sure we can get this resolved for you, I've requested the email address linked to your BetterHelp account so we can reach out to you directly.
Torrie S.
Posted
I’ve been a member for sometime now, and I’ve attended group sessions and one on one therapy session, Life isn’t easy but there is hope.
