Great
9,555 reviews
BetterHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Marah L.
Posted
BetterHelp is a great way to receive therapy. We all have busy lives and it is not easy to fit therapy into daily routine. As someone who lives remotely, regular therapy is not easily accessible. BetterHelp makes it super easy and I love the daily journal feature as well.
Meneer K.
Posted
Ze willen eerst geld zien, voordat ze je gaan helpen, gewoon geldklopperij
Response from BetterHelp· Jan 20, 2026
Bedankt dat je de tijd hebt genomen om je feedback met ons te delen. Het spijt ons dat dit je indruk van BetterHelp is geweest. We begrijpen dat de kosten een belangrijke overweging zijn wanneer mensen op zoek zijn naar ondersteuning voor hun mentale welzijn. BetterHelp werkt met een lidmaatschapsmodel dat toegang biedt tot live sessies met een gekwalificeerde hulpverlener, evenals de mogelijkheid om tussen sessies door berichten uit te wisselen. Leden kunnen hun lidmaatschap op elk moment pauzeren of beëindigen. We waarderen je feedback en blijven ons inzetten om mentale ondersteuning zo toegankelijk mogelijk te maken.
Iesah H.
Posted
BetterHelp is the best. I love the app that is super easy to use and provides everything you need in one place. I love how I can choose a therapist based on what's important to me. I love the group therapy options. I've tried other therapy networks and none compare. Ive used BetterHelp at multiple times in my life and Ive never been disappointed. I tell everyone I know about it. BetterHelp makes getting therapy and mental health support so much easier.
Ayca W.
Posted
I am writing this review to warn others about a very serious billing issue. BetterHelp charged a bank card that does not belong to me, without my consent, and renewed my subscription without authorization. The charge was processed as an international transaction. What makes this even more alarming is that my billing statements list therapy sessions and therapist names for therapists I never met, never had a video session with, and never received therapy from. I did not book, attend, or use any sessions with those therapists, yet they appear on my invoice as if services were provided. Despite multiple written requests: • Unauthorized charges were made • A third-party card was charged • Therapy sessions I never had were billed • The payment method could not be removed • Customer support provided no response at all This is not a minor technical issue. Charging for therapy sessions that never occurred and associating them with therapist names is extremely concerning and, in my view, fraudulent billing behavior. Due to this experience, I will never use BetterHelp again, and if this matter is not resolved properly, we will also terminate the joint/couple therapy subscription associated with this platform. I strongly advise anyone considering BetterHelp to carefully review their invoices and be extremely cautious with their billing practices.
Response from BetterHelp· Jan 20, 2026
Hi Ayca, We can certainly understand your concern given what you've described! We want to be sure a member of our management team can look into this further and determine what might be happening. We can only charge payment methods that have been entered in by an individual who is logged into the account. We do bill on a regular subscription/membership cadence, per the initial billing agreement. The upcoming charge date can always be viewed in the Payment Settings or Account Settings pages. As long as you reach out to our team from the email address linked to the account in question, they should respond to your inquiry within 24 hours, but perhaps our replies have ended up in your SPAM folder. In any case, you'll receive a separate Trustpilot form shortly -- please provide the email address attached to the account so that we can follow up directly and try to get this resovled. Talk soon, BetterHelp Team
Cynthia A.
Posted
Best decision I have made. My therapist is non judgemental, but persistent in giving me ideas so I don’t stay in the world of “I will not be able to do this” I stopped Better Help for awhile and moved to a company that offered psychiatric care and counseling from the same person. Not a good idea. I felt that the focus was my medications versus focusing on what I could be doing to make my life better. Better help had group sessions that come with the package but I enjoy my one on one time better. I do love the body doubling sessions that are offered. I just wish they offered more. Very pleased with Better Help and my therapist, Carrie Folmar
Sheila R.
Posted
Betterhelp is making therapy accessible to everyone who has an internet connection! This platform is exactly the type of ease of access that is needed to give people a chance to speak to the right people when in crisis or even just to offload. It's changing lives!
Eileen T.
Posted
At 58 years old, I decided to try therapy for the first time in my life. I kept putting it off, thinking it was too expensive, my problems aren’t that big of a deal, and I’ve coped with them this long so why bother? I’ll tell you why. I’m finally getting the tools to live a more hopeful, peaceful life. I feel lighter and more hopeful after each session. Better Help is affordable, and so convenient. I love having therapy in the comfort of my own home. I feel like I can open up more in my own surroundings. When I signed up, I answered specific questions that led me to a wonderful therapist. I’m so grateful! My therapist put me at ease immediately. She’s warm, kind and really listens to me. I would really urge people to try it. You won’t regret it.
Kerry
Posted
It was easy to set up and use both the website and app. Unfortunately my daughter was unable to connect with a therapist who suited her preferred communication, which was through text until she felt confident enough for the phone/video session. Her first match wasn't responsive via text and so I arranged a call, my daughter refused to participate and he was very understanding, explained text wasn't his strong suit and explained how to connect with another more suitable therapist via the site. The second therapist was amenable to fitting in around my daughter, despite being in a different time zone, she was keen to start straight off with a video call and prioritised trying to set this up though. Ultimately, we decided this wasn't the right choice for my daughter. Customer services were quick to respond to all of my emails and very helpful. I was initially given a free weeks extension due to the wait for a response from therapist number one. I was also offered a refund for any time not used when I explained my reasons for not continuing with the service after our communication difficulties with therapist number 2. Which may be useful to know for anyone who has concerns about paying for an entire month upfront. Despite my reasons for deciding not to go forward, the customer service was excellent and I have no doubt this could be a valuable and affordable option for others. The therapists were both nice, if not quite the right fit for us.
