Great
9,555 reviews
BetterHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Inelda F.
Posted
Constructive sound advice and suggestions have been helpful to me. The therapist is caring and supportive. I appreciate that I can talk to someone from my home and it is reasonably affordable. Thank you BetterHelp.
Tyler C.
Posted
Better Help has been a great way to ease back into therapy. The pricing is unbeatable compared t regular market rates and the platform makes booking my weekly sessions easeful. Additionally, Better Help matched me to a fantastic therapist who just gets me - that is RARE to find these days, especially for online based therapy. I am pleased with my experience so far and look forward to keeping Better Help as a part of my mental health journey moving forward! There are so many options to make it fit for your needs.
Marianne B.
Posted
I was matched with a Therapist after writing a brief account of what I was going through so I knew that the therapist would be suitable for me. I was comfortable from the start and my therapists calm and kind nature made it easy for me to open up to her. She has listened and offered coping strategies with out any prejudice or judgement.
Beverly
Posted
AVOID Betterhelp: I tried them about 15 months ago for both group and one-on-one therapies. The group setup felt more like group venting without valuable feedback from the therapists moderating, which ended up feeling more tiring than being heard. The one-one was much worse. I felt in ways violated due to the carelessness and total inattention of the therapist I was assigned (at one point her preteen son came into the room she was calling in from, and she helped him with his homework for a few minutes, then laughed it off with a careless, 'Sorry, where were we.' She didn't offer responsive questions or acknowledgements, it almost never felt authentically conversational, she simply went through a literal checklist of questions on her screen, about really vulnerable aspects of my life. The whole thing is unprofessional, jarring, and could potentially be really harmful for those without any prior experience working with GOOD therapists, or even simply caring therapists, whether online or in person. After this, I cancelled immediately, emailed the company with feedback, and would never consider subscribing again. AVOID AVOID AVOID. It's a money making endeavour, an online cash machine. Not legit in valuing real mental health and prioritising safety and relational skills. Total disservice to the mental health professional industry.
Response from BetterHelp· May 30, 2026
Hi Beverly, We appreciate your willingness to share your feedback and are sorry to hear about your poor experience in both the Group session setting as well as with your first individual session. We can certainly understand your concern and frustration given what you've described. We take clinical quality and privacy both very seriously, and want to be sure this is thoroughly investigated to do what we can to prevent these types of occurrences from happening. I've requested the email address linked to your BetterHelp account so that we can look further into this.
Kim S.
Posted
Meine “Therapeutin” hat mir ausführliche KI generierte Nachrichten geschickt. Nachweislich. Und damit konfrontiert hat sie es zugegeben. Außerdem war bei mindestens einer Video Session jemand anderes im Raum, den sie durch Mimik und Gestik versucht hat zur Ruhe zu bewegen. Vertraulichkeit gab es hier also leider nicht. Ich bin nachhaltig davon geprägt und habe nun Schwierigkeiten mich auf eine neue, echte Therapie einzulassen. Ich kann nur klar von BetterHelp abraten.
Response from BetterHelp· May 28, 2026
Hallo Kim, es tut uns sehr leid zu hören, dass du eine schlechte Erfahrung mit der Beraterin gemacht hast, mit der du gearbeitet hast. Wir möchten sicherstellen, dass die zuständiges Fachabteilung über diesen Vorfall informiert wird und die Angelegenheit weiter prüfen kann. Die fachliche Qualität unseres Angebots hat für uns höchste Priorität, und das Letzte, was wir möchten, ist, dass jemand aufgrund einer solchen negativen Erfahrung keine weitere Unterstützung mehr in Anspruch nehmen möchte. Ich habe die mit deinem Konto verknüpfte E-Mail-Adresse angefragt, damit sich jemand aus unserem Team direkt mit dir in Verbindung setzen kann.
Ivy
Posted
DO NOT USE BETTERHELP, DO NOT TRUST OTHER REVIEWS 1. BETTERHELP HAS BEEN CAUGHT FAKING THE REVIEWS ON THIS WEBSITE 2. BETTERHELP IS NOT A LISCENSED THERAPIST SITE, THE "THERAPISTS" ARE LESS QUALIFIED THAN UBER DRIVERS 3. UNLIKE REAL THERAPY BETTER HELP IS NOT CONFIDENTIAL, THEY SELL EVERYTHING YOU SAY TO ADVERTISERS PLEASE USE ANY OTHER THERAPY SERVICE!!!
Response from BetterHelp· May 26, 2026
I'm afraid none of these claims are true, Ivy, but we are sorry if you may have had a poor experience at some point using our service. We do not solicit reviews of any kind (on any site), all therapists go through extensive onboarding flows and must be fully licensed to practice independently, as well as being in good standing with their respective licensing boards. Finally, adhere to strict privacy restrictions surrounding the protection of sensitive user data and health information. We are not paid by anyone for user data.
Richard
Posted
Simplistic platform and easy to maneuver.
J G.
Posted
Absolutely incredible. Had to go through 4 therapists before I struck gold, but that's normal for everyone when starting out. Nothing against BetterHelp at all, it just takes a few sessions to really find that person for you. On that note, this may be one of the best companies I've ever dealt with. Their platform, their commitment to care... I wish I would've thought of it! I found my therapist, and my life is so much better for it and continuing to become amazing again. Ms. Hyun Lee is the best therapist and the most compassionate and honest person I've ever dealt with in any medical capacity. I'm a grown man, and my only requirements were: therapist must be female, and must believe in Jesus Christ. Non negotiable. I feel blessed to have Hyun; she is an actual angel on earth. She'll be my therapist until one of us dies. I love her, and she checks on me randomly just to make sure I'm doing ok. Unbelievable 💚 A+++++ and THANK YOU BH, an actual great company doing actually great things and actually helping people. Keep up the life saving work, God knows this govt won't do it, and our sickcare system can't even act half as proficient or moral as this company. Thank you, thank you, thank you. Please don't get greedy or ever lose your integrity and start acting up when the money becomes unimaginable. That's where things always break good companies: lots of money, greed, selfishness, and lots of employees = serious opportunities for corruption. I love you guys, stay frosty. People want to eat your lunch. I cant have that.
