Great
9,555 reviews
BetterHelpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
Melanie W.
Posted
BetterHelp is amazing. The therapists are great. They make your therapy journey so easy and are very helpful. Being able to attend virtually makes it so simple. I am thankful for BetterHelp and my therapy journey.
John F.
Posted
If I could have put zero stars I would have. Better help kept charging my credit card after I went into long term care. I had no access to phones or internet. I signed up for a "trial period" and put my card in. I never once spoke to a therapist. When I came out of treatment I tried to call. Can't do that. I emailed and never even got the courtesy of a response. Thousands of dollars were charged and I never saw a single therapist. I am sure it says somewhere that you will be charged if you don't cancel but come on! That's ridiculous. They have to know that I never saw a therapist. They never even had the decency to respond to my request for refund, let alone do it. I thought it was called "betterhelp"? I got no help and got ripped off at the worst time of my life. The only thing they are better at is taking advantage of people who are in need. Disgraceful wf!
Response from BetterHelp· May 6, 2025
Hi John, We are so sorry to hear about everything you've been through. We also apologize if you reached out to us and didn't hear back--we reply to emails within one business day, so I'm wondering if perhaps the reply you sent was to a transactional "no reply" email from us. In any case, we want to make sure we do our part to get this resolved for you. I'll request the email address linked to the account you have/had with us so that we can have a manager reach out to you directly. Thank you, BetterHelp Team
Matty
Posted
My therapist Thomas Budroe is one of the best things to come into my life recently. I'm a trauma one emt studying again and he has been guiding me through the difficulties I face with ptsd and whatever. I'm also a professional chef and he advises me on everything, super knowledgeable. Not sure how were paired up, so glad we were. As a fellow in the medical field, I would recommend him and better help to anybody. Thanks guys and gals.
Melinda C.
Posted
I went into counseling for grief, trauma and anxiety. Amanda, my therapist, was a gem. God Bless her I was jumping from one thing to another but she gave me some homework to work on amd as of today I feel 100% better. Sure, I still have bad moments....but no longer bad days or weeks. Thanks to coping skills Amanda provided. I have told several friends about Betterhelp. Also...I've actually had friends ask what have I been doing I seem to be getting back to my old self. Want BetterHelp....then reach out TODAY!
Aimee
Posted
BetterHelp had great choices for therapists meeting my criteria. First and foremost was to find someone who was Christian-based. The app is user-friendly, I love the reminders and the easy links to everything in the text reminders. For someone with a busy life, who doesn’t get much time to myself, BetterHelp has been a Godsend. I love my therapist, and am so pleased with the progress I am making with her guidance.
Peggy
Posted
Perfect discreet and convenient. ⭐️⭐️⭐️⭐️⭐️
Danielle S.
Posted
I love my therapist, Susan, she’s amazing. I feel heard and understood and never judged.
Clémence C.
Posted
Pour les autres ça sera une arnaque en plus à gérer. J'ai été prélevé 2 fois de 140€ et mon compte n'est toujours pas activé et le service client better help m'indique qu'ils n'ont aucune trace de mes paiements malgré l'envoi de mon relevé de compte avec les 2 paiements à leur nom, les numéros de transaction certifiés par ma banque ainsi que l'heure à la minute près des paiements. Cela fait 2 semaines que je me bats ainsi que de nombreux mails et que la seule réponse du service client c'est "on a aucune trace des paiements". On ne me donne aucune solution alors que je leur ai tout donné, mon argent, mon temps et ma santé mentale. Fuyez !
Response from BetterHelp· May 6, 2025
Hi Clémence, We do apologize that we have not been able to help with a refund, but the email address and payment details you have provided to our team are not attached to any active BetterHelp accounts, or any payments we have in our system. We would be happy to look and see if the charge was attached to one of your other credit or debit cards if you are willing to reply our last email and provide us some of that information to help us with the search. If you paid via Apple Pay or Google Pay, we would need to collect different details to help locate the charges, as mentioned in one of our emails. We hope to be able to help get this resolved!
