Better Body EquipmentReviews of betterbodyequipped.com

I had a good experience with customer service. I also like the quality of the equipment I bought. Happy customer

I did a lot of research and found Better Body had the best combo bench and dumbbell deal. Dumbbells I'm sure are as good as any other however the weight bench seems a little flimsy for a big guy. Overall satisfied.

I posted a review to the Better Body website; however, it has yet to appear. Judging by the consistent 5 star reviews I would assume this company only approves / makes visible its positive reviews. I was very excited about my adjustable dumbbell purchase, but I was quickly left disappointed. I have had my dumbbells for just under a week, they arrived on Saturday, and two days after use I noticed a crack in the plastic. Please note the dumbbells were not dropped. I also did not inspect them upon arrival so I cannot be certain if it was cracked at delivery. Since the product was brand new, I immediately emailed customer service. I was told they can “guarantee” (not sure how you can guarantee) that the product was not cracked at packing as they very carefully pack their product. I was asked if I would wait until a claim is filed with the courier, or worst case scenario, I would have to pay for a replacement dumbbell plus shipping. I was quite surprised by the notion to make the customer pay for a new product, showing the company’s lack of standing by their quality. When I received the product, the Better Body stickers applied to the product were peeling off. One, reflecting poorly on their brand and two, clearly an early indicator of the quality. When I was working out yesterday, the cap on the dial to adjust the weight popped off. Another indicator or poor quality. They say they offer a 2 year warranty (how about even a one week warranty?) but will find every reason to put their failure of their equipment on someone else instead of backing their quality. We purchase a lot of quality fitness equipment in our household and will not be purchasing from Better Body again due to this. UPDATE: I was pleased to have my concerns elevated to Better Body management, who is now sending me a replacement piece for the damaged product without waiting for the claim to be filed with the courier. Thank you Better Body! I look forward to receiving the new piece in the mail (I received a shipping notification) and hope to have no further issues. While initially dissatisfied, I was happy to have my concerns heard and remediated. Change in my initial 1 star review to 4 stars based on listening to the customer.

A weird operation for sure but my order was delivered.