Excellent
260 reviews
BestQoolHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Be Healthy. Be Happy. Enjoy your life.Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers. Why choose Bestqool? High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.FDA Registered Establishment and tested report: Our medical devices are manufactured by an FDA Registered Establishment. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.VISIT OUR WEBSITE
BestQool (bestqool.com) has 260 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
260 approved reviews, newest moderated first
James D.
Posted
This is my second purchase of a Bestqool red light panel. Both panels are of the highest quality and I am very happy with their performance.
Response from BestQool· Dec 9, 2024
Hi James. Thank you so much for sharing your feedback! Your continued trust in Bestqool is truly appreciated, and we look forward to supporting your wellness journey for years to come.
P B.
Posted
I love my red light mat! I used to use the red light booth at Planet Fitness and this is far better and more like the red light therapy at iCRYO. This mat is very effective and worth every penny spent.
Response from BestQool· Dec 9, 2024
Thanks for choosing Bestqool. It’s wonderful to know that it’s giving you the benefits of professional treatments, and we truly appreciate you sharing your experience with us.
Jason
Posted
I ordered the Pro300 just before December, but when I received it a week later and opened the box, I could see that approximately 15-20 of the LED diffusers had fallen off (not sure if it was due to poor quality (it is Chinese made after all) or if the UPS guy dropped it really hard). When I asked for a replacement I was told I could only get a refund. When I checked the website, I noticed that Bestqool had raised the price by $180 since I had ordered it. So instead of sending me a replacement they wanted to screw someone else out of an extra $180 during the Christmas shopping season. Nothing says "Merry Christmas" like corporate greed.
Response from BestQool· Dec 9, 2024
We take customer concerns like yours very seriously, and we apologize for the issues you've experienced with the LED diffusers. The situation you described during shipping is certainly not acceptable, and we understand the frustration it has caused. Regarding the price difference, we want to clarify that our product prices can fluctuate during special promotions, such as holiday sales. However, we have not raised the price by $180, as you mentioned in your review. Additionally, our customer service team is dedicated to handling all inquiries professionally, and we would never handle an issue in the way you've described. After seeing your review, we immediately reached out to you through Trustpilot, but unfortunately, we have not received a response yet. If you see this, please don’t hesitate to contact us directly via email. We are fully committed to resolving this issue and ensuring your satisfaction.
Emma
Posted
Fast delivery, well packaged to protect the product. Would be perfect if the neoprene material on the did not smell so strong.
Response from BestQool· Dec 4, 2024
Thanks for choosing us! We apologize for the strong neoprene smell—it’s something that sometimes happens with new materials. We're actively looking into ways to address this issue in future production to enhance the user experience.
Perry W.
Posted
Was disappointed at first when the unit will not power up upon arrival but after dealing with Andy from customer support, everything got sorted out in a timely manner and to the satisfaction to both parties. Can't comment too much on the product since only using it for less than a week.
Response from BestQool· Dec 3, 2024
Thank you so much for sharing your experience! It’s awesome to know everything’s working smoothly now! Enjoy your red light therapy device. If you have any more questions or need assistance, don’t hesitate to reach out!
Carolyne T.
Posted
I love love love this light therapy machine, and the customer service is so good , they bend over backwards to help you
Response from BestQool· Dec 2, 2024
Hi Carolyne. Thank you so much for your amazing review! We consistently strive to exceed our customers' expectations, and it's gratifying to know that they appreciate our efforts.
M M.
Posted
After 4 conversations at different times, these service reps are phenomenal, always responding in 24 hours, and always giving good advice, and very patient with me, a 78 year old customer. Not only is the product superb, but the service is as well! And I am so impressed with the quality of Bestqool, that my two daughters are each getting a redot L mat for Christmas!
Response from BestQool· Nov 28, 2024
Hi Monks. Thank you so much for your kind words! We're so happy to hear that you've had a positive experience with both our product and service. If you ever have any more questions or need support, we’re always here to help!
Abdulla A.
Posted
Wow! It’s really an amazing device, been using it for almost a year. Great results when it comes to scare removals, boost of energy “Don’t do it before sleep :)” it helped my muscle growth, stopped my hair loss and overall health
Response from BestQool· Nov 28, 2024
Thank you for taking the time to share your feedback! We truly appreciate your trust in our product. It’s great to know it’s contributing to your overall health and well-being. Wishing you continued success with your therapy!
