taqtase
Posted
Happy with job done but price seems high
Happy with job done, wasn't really happy for $265 charge for snaking six feet of pipe which took 30 min.

Great
112 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Family owned and operated, Best Plumbing, Heating and Cooling understands the importance of maintaining a good home with proper HVAC and plumbing systems. With over 30 years of experience Best Plumbing, Heating and Cooling can resolve any of these issues to help provide a welcoming home for any of our customers.
Best Plumbing Heating and Cooling LLC (bestplumbingandhvac.com) has 112 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 7 reviews with 4 stars · Clear filters
taqtase
Posted
Happy with job done, wasn't really happy for $265 charge for snaking six feet of pipe which took 30 min.
Martin
Posted
Fast. Pricey though.
Miller R.
Posted
Technician was great. Price high. Need to shop around for AC quotes! The entire system was outlandish. An entire system for my home in Omaha was 1/3 the cost/ Get another quote.
custom
Posted
Your price to light a pilot light is WAY to high!!! 230.00+?!! Will not recommend this service of yours to anyone. Alex was great and did a great job for the thermal coupler.
customer
Posted
Second service tech tracked the issue.
Karl B.
Posted
The work they do is very good they are just getting really pricey for it.
Bob
Posted
They were very knowledgeable and helpful with everything. I requested that they come out to service my A/C unit. It's an old A/C unit but works well. Additionally, they gave me a quote on a new A//C unit and heater system. It's not cheap but they did show me several payment options. My only issue is the fact that they charge a service call charge, then the A/C unit service charge and then a charge for driving to my house which is 19 miles from their office in Sydney. The total charge to service my A/C was $347. After calling a few other companies, two of which were in Scottsbluff, NE. Which is much further away and their quotes were less. And they don't charge to drive out.
Response from Best Plumbing Heating and Cooling LLC· Aug 28, 2023
I want to reach out and thank you for your detailed review. I did take the time to review the phone calls and your invoice, I did find that our CSR did follow the process of quoting the inspection over the phone for you, as well as, the trip charge. However, we do not charge a service fee on inspections. We will need to train further on this to better inform our customers of our charges before coming to site. I reviewed the invoice and show we did not charge for that. Thank you again for your detailed review and I will update my CSR's on proper charges when it comes to inspections. Thank you for your military service and for your business.