BestParkingReviews of bestparking.com

First time using the app. Reservation for parking is super easy. Payment was a breeze. Fast forward to arriving at my parking reservation to find the parking lot fenced off and closed for construction. I was unable to connect with customer service after waiting on hold. My parking reservation was none refundable. My husband encouraged me to hang up because we needed to look for parking. We ended up missing the beginning of our event. So disappointed.

If I could give them zero I would…supposed to be free cancellation up until start time…needed to cancel 10 minutes before and the app wouldn’t let me…called and there was unusual high call volume and asked me to leave a message, so I was charged…it’s a total scam

Do not trust or use BestParking. I reserved parking days prior, paid extra for the size of my car (even though it is a mid sized SVU), verified before we left, yet when we arrived, the attendant told us it was there were no spaces left and if we had a problem to get a refund. Nothing more- left us to fend for another spot on one of the busiest weekends in NYC. Add to this that we were in town for a very meaningful family event, that we missed half of given the lack of parking in the location. Disgusted - should have read the reviews first. And now I have to spend time trying to get my money back (the attendant apparently had no will/ authority to refund). Awful company.

They have the worst customer service. They answered me once and were not helpful and then ghosted me. I paid for a reservation and the garage was full. I have to go through my credit card company to dispute the charge because they won't get back to me. fraudulent.

Don’t ever go here. I reserved my spot for a Guns N’ Roses concert last night at 1148-50 W. Waveland Ave. in Chicago. I got to my parking spot and there was no spot open. Not only that but it was completely blocked with five cars near two spaces. Save yourself the money and the aggravation. This place is awful.

They sell parking, which doesn't exist and the lot attendants laugh and say, "oh, it's another one of these!" Bought "VIP Parking" for a Counting Crows concert in Charlotte so I could make a quick getaway after the concert and avoid the long lines in the parking garage. However, when I arrived at the lot, it was full and the parking attendants told me that this happens all the time, and there is no reserved "VIP Parking" in this lot. I asked what I should do, and they told me that I would have to try another lot, which took a while in concert traffic and then had to pay more money on top of what I paid to Best Parking, and ended up in the garage where I DID NOT want to be. I contacted their customer service who wanted me to prove that I paid for parking, but I paid with cash so how does that work?!?!? More inconvenience and I feel that this is a HUGE scam, because they will make it nearly impossible to recover a refund...I've wasted enough of my time on this, so you me and my money this time Best Parking...CONGRATS!!

I like the others paid for my parking and when we pulled up on time was told they were full and move away. I contacted best parking and they told me i needed to send them receipts for parking elsewhere. I replied back saying what does that have to do with anything. THE LAST 4 TIMES I USED THEM I HAVE HAD THIS PROBLEM. FINALLY IM DONE WITH THEM HOORIBLE SERVICE.

There was no spot when I arrived and no parking attendant supervising the lot. Have not been able to get in touch with customer service for a refund. Very angry, clearly a scam. Updating my review from 1 to 3 stars: I was finally able to get in touch with the customer service team after filing a dispute with Paypal and my money was refunded.