Great
84 reviews
Bessler Auto PartsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Bessler Auto Parts is the Midwest’s premier source for late model, recycled auto parts specializing in used engines and transmissions. As a family-owned and operated company since 1985, you can count on Bessler Auto Parts to provide the quality service you desire when looking for recycled or used car parts. We offer a superior in-house warranty and ship our parts nationwide.
Bessler Auto Parts (besslerautoparts.com) has 84 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
84 approved reviews, newest moderated first
Ken B.
Posted
Quick shipping. Part was clean and ready to install.
Response from Bessler Auto Parts· Mar 7, 2022
Ken - We appreciate the review and are glad we could be of service to you! If you have any further needs, please reach out!
todd S.
Posted
Awesome. Great people and great prices
Response from Bessler Auto Parts· Mar 7, 2022
Todd - We appreciate your business and value your feedback. Thank you for the kind words! If there is anything else we can do for you, please let us know!
Michael M.
Posted
Engine was as expected. in Car and running well. Office staff is excellent to deal with.
Response from Bessler Auto Parts· Mar 3, 2022
Linda - We appreciate the fantastic review and are glad we could be of service. We are happy to hear that you are back on the road so quickly. If you have any further needs or questions, please reach out!
TJ
Posted
Fast Shipping, Great Customer Service. Will by from again. Thank You
Response from Bessler Auto Parts· Mar 3, 2022
TJ - We are very sorry to hear that you are less than 100% satisfied with your purchase. We would love to make this right for you. Please reach out to us directly at 859-442-7278 EXT 282 and Billy will get you taken care of. Thank you for taking the time to leave us feedback. It truly helps our family business to better our processes so we can provide the best service to our customers.
Cliff W.
Posted
Easy transaction and super fast shipping.
Response from Bessler Auto Parts· Feb 25, 2022
Cliff - We are glad to hear we provided you with top-notch service! We appreciate the feedback and hope to do business with you again soon. Have a great weekend!
Mark W.
Posted
My experience with Billy at Bessler Auto was great, his follow up and communication is what customer service should be. I would definitely recommend Bessler!
Response from Bessler Auto Parts· Feb 2, 2022
Mark - We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Wykeshia A.
Posted
I ordered a passenger side view mirror for my 2017 Honda Accord Sport from Bessler Auto Parts. I sent a message to Bessler asking questions about product and refund policies. Bessler responded quickly and answered all my questions. They communicated well and they were willing to help. When I informed them I found product for a cheaper price they reached out to me. Bessler allowed me to keep the product and gave me a full refund. I was informed by them I may need the part later and to keep it. I asked to make sure I wasn't hearing thi go when they told me to keep product and they would be refunding my money. Great customer service and I definitely will be using them again for any Auto parts needs.
Response from Bessler Auto Parts· Feb 1, 2022
Wykeshia - It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. We sincerely thank you for taking the time to share your thoughts with us and hope to do business with you again in the future!
Loganswoods
Posted
Ordering process was super simple. However notification of order readiness is lacking. Had to follow up several times on day of promise date and leave without knowing if part had arrived at pick up location. Took 45 minutes for part to be retrieved a loaded. Got home to realize what was supposed to be a complete rear axle assembly was missing the parking brake shoes and hardware on one side. Axle also looked completely different than original however it was compatible.
Response from Bessler Auto Parts· Jan 26, 2022
Logan - We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. We would like to make things right. A team member has already reached out to determine how we can provide a solution. Please reply to us directly at 859-442-7278 ext 282. Thank you for bringing this to our attention!
