Shari's BerriesReviews of berries.com

Better choice to purchase elsewhere. Delivery was a day late and 7 out of 12 berries were cracked...all were warm/mushy. I know this was an expensive gift, so I feel bad.

The worst customer service I've ever experienced! The order didn't arrive on the date promised and forget about trying to contact them to speak with a representative! We were on hold for over a half hour and left our number for a call back. They called back 4 hours later and there was no one to talk to.....the line was dead! NEVER ORDER FROM THESE PEOPLE!!

Received from son for mother's day..arrived with black ice melted and berries were smuchy..highly disappointed. I have been isolated away from home since this virus started and so looked forward to them to end up disappointed.

I received the gift from my grandson and granddaughter today. The packaging and presentation was perfect. The strawberries WERE DELICIOUS!!!

Worst customer service EVER. They sold to a larger company and if there is a mistake with your order, plan on spending your whole day being transferred from one person to another at a call center in the Philippines. They say that they will get back to you but it never happens. DON'T DO IT!

The arrangement I ordered looked nothing like what was delivered. It was incomplete, messy and an overall disappointment. For the amount paid for this arrangement it was definitely not worth the money. Will never order from them again.

Placed an order and bought the subscription for 19.99 for free shipping for a year, then placed another order and the charged full shipping. Now I cant reach them by phone

4/7/2020 I was going to order chocolate covered strawberries for my niece who works in health care (from insurance & staffing side). She's (and team been working from 8 a.m through midnight) as well as taking care of her mom, my only sibling during Covid 19. I was initially happily surprised at Shari's giving free shipping. I was placing an order of a dozen strawberries for $30 and then cancelled it when I saw they were charging a $15 SERVICE FEE! I sent them an email questioning this practice. I will let you know of their response. Did they just move their shipping fees to the service fee section? I think this is awful to gouge during a national health crisis. If they don't change this, I will NEVER buy from them again! 4/7/2020 - I haven't received a reply from Shari's Berries, but I just re-visited their site and they have changed the service fee from $14.99 to $3.00!!!!! THANK YOU FOR THE QUICK CORRECTION!!!!!