BenihanaReviews of benihana.com

I am not from Miami Florida. I came here after my flight trying to get something to eat. This is a busy place and I probably will not come back again. Since I am diabetic, I didn't know how long the food would take. The manager gave me some onion soup and it was good but not hot at all. I was going to just get my money back which was 58.00. This place is lacking a lot of help and to wait such a long time if you are not dining in, can be a problem.

Horrible place Buckhead location so ran down restroom was awful dirty and tissue holders and trash containers was hanging off the walls. They charge to much money for the restroom to be in such bad condition. Poor lighting in the lady's restroom. It was my daughter 21 st birthday we saw that they had a special Mon- Friday power lunch special starting at 15.99 3 coarse meal we were told after we were seated that the special is not valid on the Holiday by the manager Mr. William. Got there at 3:30pm seated at 4pm. The server had good energy but lack of knowledge of what they have and don't have available We looked online and on flyers it doesn't say anywhere about the specials not being valid on holidays I spoke with the manager and suggested that he was very not interested about that idea. The soup mushrooms were hard almost raw i asked the server for a better one with softer mushroom and French onions. She took it and never bought me out another one Jessica was her name. Then the cook was ok food was just ok taking him along time to finish his name was James. We asked about using her birthday coupon for her bday that we got offline he told us we have to sign up for the friends with Benefits program. He never explains that it's not instant or how we build points. It says if u sign up you get a free appetizer what we didn't know that u can't use it on the visit you sign up again we didn't see that information we ask the server Jessica which appetizer we could get free for signing up she showed us and later when the bill came out, we found out it wasn't valid right away. Had to wait 3 days or more. They didn't have any sherbet ice-cream for us we don't do dairy. We spoke to the manager about the misunderstanding he took off our fried rice upgrade for 3 people our meal was 249.00 that's insane the place is a dump ventilation tubes are all over the place showing. Everyone at our table was complaining That manager Mr. Williams was the worst ever he didn't want to deal with us at all. We're not going mention that it was an empty bottle of Tequila on the floor by the table they don't clean enough. Stay away from this place I'm calling cooperate tomorrow this was the worst unclean over charge experience i ever had there

We brought the grand kids thinking this would be an awesome experience. 1 the AC was not working 2 the chef was not very entertaining at all. a. he did not interacted with anyone , he did 2 items for the kids, 1 he acted like he was spraying water. 2 he threw rice at 1 kid (I had 3) b. he was more worried about the table across from us due to that chef having "too much food on the table" c. My noodles legit was burned in some places d. Came back to the table after the check came it made us feel he was looking for a tip. We paid really good money for this experience and it was terrible. This place is suppose to be the place to go and I tasted better food at the "Cheap Chinese"

I had reservations at the Beaverton Oregon location last night with a friend and will never go back. It was so loud you couldn't hear anyone talk, the artful way they used to cook food has been replaced by beating of spatula. The table wasn't worked as a whole and our rice, veggies, yakisoba were cold by the time we got our steak and mushrooms not to mention the other party was almost done with their meal by the time we got ours. Then it took way to long for the server to bring back change meanwhile watching her bus tables and bring togo containers to another table. After leaving Benihana's we talked about how horrible our dinning experience was, so my friend called asked to speak with a manager, the gal on the other end wouldn't get one, took our complaint and told her they would get back to her within 48 hours. Very disappointed in service, food and quality of dinner experience.

food was mediocre at best , veggies non existent have to buy sauces, my meal for myself was 98.00 granted 14 dollars for delivery. House of Japan is so much better. will not eat there again period.

We went to a veteran's appreciation dinner at Benihana, Dulles Town Center, VA. The meal was billed as five courses, which is a ridiculous exaggeration. The meal consisted of a salty, tepid onion soup, steamed white rice (with a $7 upcharge for fried rice), a protein and stir fried veg medley of zucchini, mushrooms and onions. Appetizers average $20, on the high side. We've seen far superior floor shows at Sakura restaurants in the Northern Virginia area, which have a much more favorable price point and much better prepared food. The waitress, Emily, abandoned the table. We had to use other waitstaff to summon her over three different times for a hot tea refill and takeout containers. Emily's clearly never heard of a gin and tonic. That drink, at $17 had to be returned because it was improperly mixed, even after we explained to Emily how it was made. The physical plant looks tired and shabby. The restaurant may be resting on its laurels because the chain has been in business over 40 years. In our competitive marketplace I won't be surprised to see it fold unless it vastly improves its food and business model.

North Little Rock. Was first time. We waited an hour while they passed us up, customer after customer. Hostess kept hiding. Can’t tell you if food is any good. Manager was too busy talking. Would not give customer attention

Disappointment with my recent visit to the Torrance location on Friday evening. I had a 6:45 PM reservation and, as a long-time customer of over 25 years, this experience fell far below the standard I have come to expect from Benihana. There were eight people seated at our table, three of whom were children under the age of ten. Unfortunately, the chef performed no hibachi tricks whatsoever--no shrimp flip, no onion volcano, nothing. The interaction was minimal, the conversation was dry, and there was no sense of entertainment or engagement. I genuinely felt uncomfortable for everyone at the table, especially the children, who were clearly expecting the classic Benihana experience. If I simply wanted a basic hibachi dinner, I could have easily gone elsewhere for a fraction of the cost. Benihana has always been more than just a meal--it has traditionally been both dinner and an experience. This visit did not reflect that at all. I was disappointed not only for myself, but for everyone at my table. Given Benihana's reputation and my long-standing loyalty to this location, this experience was especially disheartening. I contacted the company through the website provided two weeks ago @ benihanalistens received no response. It is clear this same template reply is posted under many reviews posted here, which suggests the response is procedural rather than genuine. Customers deserve more than an automated redirection. These "replies" from them want them to look responsive and move it out of public view but its just a PR strategy. Your better off going somewhere else.