beneplace.comReviews of beneplace.com

Response from beneplace.com· Oct 19, 2026

We apologize for any confusion regarding the pricing displayed during booking. All applicable taxes and fees are displayed during the checkout process before the purchase is completed. We understand that, based on how the pricing was presented, you believed the displayed rate already included taxes and that the final total came as a surprise. We appreciate this feedback and will share your concerns regarding pricing transparency with the appropriate team for review. Thank you for bringing this to our attention, and we apologize for any frustration this may have caused.

Response from beneplace.com· Oct 5, 2026

We apologize for the inconvenience. A manager attempted to contact you regarding your concern. Please call him back, or contact our customer service team, so we can review the gift card purchase and determine what may be causing the issue.

Response from beneplace.com· Sep 25, 2026

Thank you for sharing your feedback. We are sorry to hear about your experience. As a third-party booking platform, rental car reservations are subject to the supplier's terms and conditions at the time of booking. For non-refundable reservations, any refund approval must come directly from the rental supplier, and refund requests may be denied if the booking terms have been violated or if the reservation does not qualify under the supplier's policy. We understand your frustration and appreciate that you provided documentation regarding the cancellation. While we advocate on our customers' behalf, we are required to follow the supplier's final determination regarding refund eligibility. Please provide an order number and we will see what all can be done.

Response from beneplace.com· Sep 25, 2026

Thank you for your feedback. We’re sorry to hear you experienced issues while attempting to book your hotel stay. Hotel availability is provided in real time by our suppliers, and in some cases a room may sell out or become unavailable during the booking process before the reservation can be completed. We understand how frustrating it can be to encounter the same issue multiple times and appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve the booking experience for our customers.

Response from beneplace.com· Sep 4, 2026

We apologize for any confusion regarding the pricing. Taxes and fees are displayed during the checkout process before a purchase is completed, and applicable taxes are collected as required by law. We would be happy to review your concerns regarding the total amount charged. Please provide your order number so we can investigate the reservation details and verify the pricing that was presented during booking. We appreciate your feedback and look forward to assisting you further.

Response from beneplace.com· Aug 24, 2026

Thank you for sharing your feedback. We're very sorry to hear about the difficulties you experienced while placing your order. We understand how frustrating it must have been to have your transaction declined multiple times without receiving a clear explanation. Based on your description, it appears the issue may not have been related to your payment methods, especially since multiple cards and banks were involved and the purchase was ultimately successful when using a different email address. We encourage you to contact our customer service team so we can review the details of your experience and investigate further. We also recommend checking your account and billing information to ensure all details are current and accurate. Your feedback regarding the error messaging is valuable. We agree that if an issue is related to account information, such as an email address, the system should provide a clearer explanation rather than a generic payment error. We will share your comments with the appropriate team for review as we continue working to improve the checkout experience. We appreciate you taking the time to provide this detailed feedback and apologize for the inconvenience you encountered.

Response from beneplace.com· Aug 24, 2026

Thank you for sharing your feedback. We sincerely apologize for the experience you described. We would like the opportunity to investigate this matter; however, we are unable to locate your reservation based on the information provided in your review. Please contact our customer service team and provide your order number, the email address used for the booking, and any additional details regarding your stay. We understand how frustrating it must have been to arrive at the hotel and be informed that your reservation could not be located, especially after receiving confirmation of your bookings. If a refund is still outstanding, we would like to review the status of your case and determine what options may be available.

Response from beneplace.com· Aug 24, 2026

We investigated this matter with the hotel, and they advised that their system only showed one reservation. The hotel acknowledged that there were issues on their back-office side and apologized for the confusion. As a resolution, we were able to provide the customer with a full refund. We sincerely apologize for the inconvenience this situation caused and appreciate the customer's patience while we worked to resolve the matter.