BedgearReviews of bedgear.com

The customer service is excellent. The quality of the products are very good. I find the sheets and pillow covers very comfortable. They have also included little helpful tags to find the head/foot of the fitted sheets which is a nice bonus. I would definitely recommend and repurchase these bedding items again. Thank you for a comfortable sleep.

They state that they have a Customer Satisfaction guarantee, but it’s a Scam. I paid a large amount of money for sheets and a mattress protector. The protector was stained, and the sheets did not live up to the quality they stated. When I contacted them for a return they stated that all sales are final on opened products, and that the 100 days was only for unopened. Absurd how would you know the quality of a product without opening it? A terrible company with horrible customer service.

Im soooooo upset after reading these reviews. I purchased two pillows 1.0 - 2.0 they are the worst pillows ever made. They slide away when sleeping, severe neck pains. My sales person sold me on two of them one for in between my legs and one for my head do not buy these. Ive had 6 spine surgeries get zero sleep with these pillows. Why cant these big corparation do better with the warranty. You charge use so much for them that we should have some sort of guaranty that we will like these pillows. NOPE instead they are sold to us and you have our money. PLEASE DO SOMETHING TO HONORE THESE TERRIBLE PILLOWS. CLEARLY YOU DON'T CARE THAT YOU HAVE PROBABLY THE WORSE RATING ON THE INTERNET. DO NOT PURCHASE FROM THE BRICK

bedgear don't stand behind there product 365 Night Guarantee isn't worth the paper its printed on they will just make up excesses why they won't horror it.

I am so disappointed with this company! REALLY, 5 days to report incident! This is ridiculous. I actually did report my issue to Tempur Pedic the day the incident happened. Tempur Pedic came back to me 20 some days later saying I had to contact Bed Gear. I contacted Bed Gear that day. I did not receive any correspondence from Bed Gear. I called several times trying to get ahold of someone. Finally, when I did get someone on the phone, I had her stay on the phone with me till I received the email they supposedly sent. I immediately sent the information they were requesting for them to come back and say my claim was denied because I did not file within 5 days! I called to dispute it and went back and forth with them, finally them saying they would clean my mattress with a company in my area(if there was one). If there was not one in my area I was out of luck. Also, if they ruined my mattress, they were not liable. OK fine, yes that would be on the cleaning company! I then received a letter from Bed Gear, they found a company in my area that could service us, they would contact me, and I had to have this done with in 10 days or they would not pay for it. I prayed that when the company got ahold of me, they would have an appointment within that time frame. I was happy to find out they had one 8 days later. Hooray, within the window! They also said I should take my current mattress protector to the store I got it from, and they would exchange my protector for a new one. So, I proceeded to the store the next day for the store to tell me normally Bed Gear just sends a replacement to the home. The store was very helpful they called Bed Gear for them to say they will send one out the next day. Really, they could not just tell me that the day before and send it out. No, they had to send me on a wild goose chase. Plus, I had to take my bed apart to take the protector to the store in which I really did not need to. Another thing Bed Gear said was that they would not warranty my product any more with the new mattress protector because my claim was denied. What does one denied claim have to do with the new protector doing its job and protecting my mattress!?!?!? They obviously do not back their product and know this is an issue to have these ridiculous stipulations.

This is a terribly designed mattress and a terrible company. Its advertised as modular such that two partners can both have different firmness settings. In reality, if you have different firmness settings, then one partner just rolls into the other partner all night. We spent hundreds of additional dollars on top of the original high price to try and get the mattresses right, but when I didn't want to spend another $200 again to get the same firmness level, and called Bedgear to discuss the problem, the manager was extraordinarily rude to me. She told me that I didn't know how to share a bed with another person! She said I was lying about the product and that it is working exactly as its supposed to and that I was just trying something for nothing. Its very disappointing as I used to be enthused about the mattress' potential, but I've never had such a terrible experience with customer support, and so the company has lost my business.

Buyer beware on Bed Gear. They don’t stand behind their products. Will not refund or replace.

Bedgear nor Ashley Furniture will do anything! I got 2 bedgear pillows that went flat and hurt mine and my husband’s back. We have called several times with no call backs and finally called BedGear to only get told that we was not properly fitted for the $200 a piece pillows we bought. Bedgear said we was supposed to be asked questions etc to get fitted for their brand pillows. Ashley’s furniture said they only had 1 option of BedGear pillows in stock and that’s what they gave us. They refused to exchange our pillows for the correct pillows and refused to refund us our money! So after spending $12,000 with Ashley Furniture we have gotten nothing but ripped off and I will be posting this on every platform Ashley’s has. Our furniture has also came Damaged and it is such a fight to get any replacement. I will be warning everyone about this Store if this is not made right on all platforms Ashley’s has. This is so wrong that we spent so much money for damaged furniture and $400 on pillows we can’t sleep on and that cause us pain all because it was the only option they had in stock. It wasn’t until we contacted BedGear that we found out why we hurt, they told us each one of their distributors are trained how to fit clients for the right pillow. I’m not even going to start on the damaged furniture we received to only get replaced with more damaged furniture. This is a lot of money spent and it seems like we will be having to take legal actions.