BaubleBarReviews of baublebar.com

I had ordered some jewelry for my daughter for Xmas from bauble. Sadly, it never arrived even though their records showed it was delivered. it was either lost or stolen. Malachi was my contact from their customer service. He replied to my e-mail within an hour. Each response was responded to within 30 minutes after that. He promptly issued me a refund so I could eventually replace my gifts/order. In this world of terrible service I can say that I am truly impressed. More companies should be like this. They have a lifetime customer now....and i will definitely share my experience. Thanks again Malachi.

I purchased a bag charm for $70. It fell apart after wearing it twice. I reached out to customer support, hoping to receive a replacement, refund, or store credit. I figured it was defective. I was shocked when the rep told me I was ineligible because I was outside the 30-day return window. They insisted that there was nothing wrong with the product, it was not defective, and because it was outside the 30-day return window, there was nothing they could do. This should tell you that if you purchase one of their $70 products, it's normal for it to fall apart after a short period of normal use, and customer service won't do anything to make it right. BaubleBar, please hear my feedback as a customer: 1. You need to stand behind the quality and integrity of your products. Telling a dissatisfied customer that they’re ineligible for a refund when their item fell apart after two uses isn’t adhering to your policies. It’s communicating that you find it normal and acceptable for your products to fall apart like that. If only to stand up for the quality of your items, you need to issue refunds or store credit for these scenarios. 
2. You’re projected to make 50M this year. I don’t understand why you wouldn’t invest $58 in the form of a refund to win a happy customer who would probably give you a 5-star review if you asked for it, countless referrals, and future purchases. That's a good ROI. Instead, by refusing, you got exactly the opposite. It’s cheaper to keep a customer than to acquire a new one, right? I’d imagine you’re at a point where at your size, it’s becoming more expensive to get new customers from colder audiences.

I ordered a customized bracelet intended to be a Christmas gift. I ordered weeks before the their stated date cutoff for Christmas delivery. It took the company weeks to ship the bracelet. By the time it got delivered, it was a week before Christmas and the bracelet customization was wrong. They are going to send a replacement with the correct customization, however, there is zero urgency and it will not be here until AFTER Christmas. I would have expected priority production and priority shipping, given the company’s mistake. I will never order a customized item as a gift again.

Received the wrong item that I ordered for a christmas gift. Since the item I wanted was sold out, they refused to replace with a different item I wanted or offer me any kind of real discount code even though it was their error that they sent me the wrong thing.

I ordered a gift for christmas on November 4th. It is now December 11 And it still has not been received. Every time I email for an update, it acts like it's on track to have gotten to me already. Now I'm being told they received it and it wasn't quality So now they'll ship it out sometime December 20th, Likely not enough time for me to see it and give it as a christmas gift. Do not order from this company unless you don't have a time frame And are happy to keep having to email for updates.

I ordered over $300 for two orders on sale at $10 each, originally priced between $36-$48. Despite the appealing appearance on the website and my trust in the quality based on photos and product details, I was surprised to find that the products felt cheap, and the stones on the bracelets were actually plastic. This constitutes unacceptable misleading advertising regarding product quality. Upon requesting a return due to these issues, they denied it, citing the items being on sale. Despite receiving return labels with my packages, they attempted to reject the return. Beware of this website, as they may try to avoid issuing refunds. I plan to return the items and dispute the transaction with my bank. The customer service was unfriendly, and I cannot support this type of business.

My package was stolen from my front door and they gave me a full refund!! 10/10!

Bought something that said no cancellations but used the wrong credit card and wrong address and they allowed me to cancel it because I got said it right away. Great customer service and such fast support!