Bath & Body WorksReviews of bathandbodyworks.com

I forgot to put a discount code in for a free tote. I placed my order after business hours. The website stated that if we contact customer service right away they would be able to enter it on my order. After hours they have an AI named Violet to help you with issues. I tried to explain this to the AI and I just kept getting an answer back that she didn't understand my issue. I called customer service the next day and spoke with Mike who told me it was too late and that the promo ended the night before. That just seems suspicious. I just signed up to become a member and now Im not so sure about Bath and Body works.

I placed an order online from Bath & Body Works and everything arrived on time and well packaged. Most of the items were in good condition, but one of the refillable soaps arrived leaking. It wasn’t a huge mess, but some product did spill and the bottle wasn’t completely secure. Overall, I’m still happy with the purchase and the quality of the products, but I do think packaging for liquid items like soap refills could be improved to prevent leaking during shipping. I would still order again, just hoping for better sealing next time.

If I could leave zero stars, I would. I have had an account with Bath & Body Works for years. When I visited the store a couple of weeks ago, they informed me that I didn't have a rewards account and signed me up using my phone number. When I tried to log in online, it showed that I wasn't enrolled in the rewards program yet at the store, and I was informed that I had a free item. I contacted the store and the online chat as well as called the customer service. The only help they ever gave me was to reset my password. No matter how many times I told them that I had done that, it was the solution they always gave me. Yesterday, when I was talking to their customer service, they said they would delete my account and transfer my reward points to my new account. That never happened, and now I have lost my free item. The customer service for this company is incompetent and unhelpful. I am done with them and will be shopping elsewhere from now on.

I visited your store located on West 86th St in Indianapolis, In. I haven’t been inside your store for many years. So I decided to visit and purchase some items. The store is wonderful, but your manager is not polite. As I explained I have not been inside the store for several years and while checking out, I asked the cashier …If you buy 2 and get one free why doesn’t it receipt reflect the free price. She explained that if I wanted to rerun the free item then the computer would have to reflect a price. I didn’t understand that. So as we are speaking, I hate to assume, but a lady came out from the back and stated What’s the problem, no one was yelling no voices were raised. This lady. Assuming she was the manager stated the same thing as the cashier. I told her that what if I didn’t want to return and item, I would still be charged for it and I had no intentions to return items. I just wanted to know why your signage stated buy 2 get 1 free. When u don’t. I just wanted to know the process. The manager was upset and stated I could call customer service or not purchase the items, which he began to take them from the bag. I just wanted to know the procedure of your sale. manager was not thoughtful during her explanation, basically she was kinda rude…. I returned home and thought do I want to give my monies to a rude company representative, who rushed off the cashier. And I said thank you and the cashier acted as though she wasn’t suppose to return a thank u greeting. I will return your items and make sure all my friends and colleagues know about this incident… Not Good Bath and Boy Works.

Hello, i would like to know why B&BW test their products on animals and then has it listted on some of the items 'not tested on animals.' it's easy to have that written on a product but if it's not true, and there is no rabbit logo or PETA emblem, then it's false advertising. I was recently given a bottle of hand soap as a gift, but when I found out that B&BW tests on animals I didn't want it. It's shameful to make false claims and even more shameful to support such a horrible practice.

In store service great online with purchase and order shity but customer service I just dealt with Joseph excellent 👌 A1 and speedy and the person before him I'm satisfied wish I got my free item that was supposed to go with my order but whatever I love bath and body works if my legs allow I'll just go in-store from now on because I'll get a better service beside customer service fix this please. Thank you from Customer long standing

If i could rate zero i would! The wallflowers are a disaster. Lucky if they last 3 months. They leak. Burn out quickly and the prices keep going up. And they will not replace them. They will give you all kinds of excuses like you can't let them lay on their sides or tighten the diffuser too much. Etc. The scent also may only last two or three days of high are lucky

Send below email to BBW To Whom It May Concern, I am writing this email with great frustration and disappointment after years as a dedicated, high-spending Bath & Body Works customer. I have been calling several times and getting no one to help me. I submitted an order on 04/24/2026 and called today 5/5/2026 as I still have not received that order. Rep told me there is nothing she can do and I told her that I wanted to speak with a manager who told me the same thing. Over the course of my relationship with this brand, I have spent between $10,000 and $20,000. I have supported this company through countless sales, product launches, and seasonal collections. I have been loyal when many customers were not. And yet, I am being treated as though I am the problem. Here is the reality of what I have experienced: 1. DAMAGED & MISSING ITEMS — On multiple occasions, I have received orders with damaged products and missing items. These are not small issues. These are paid-for products that never made it to me in acceptable condition. 2. CUSTOMER SERVICE REFUSAL TO HELP — Each time I have contacted customer service to resolve these issues, I am met with representatives who openly tell me they have been instructed NOT to assist me. They are reading from a screen that flags my account and directs them to deny me help. I am being blacklisted — as a paying, loyal customer — with zero explanation and zero recourse. 3. NO ACCOUNTABILITY — There has been no transparency, no resolution, and no respect shown toward me as a customer who has contributed significantly to this company's revenue. This is not just poor customer service. This is a deliberate policy that targets and silences customers who raise legitimate concerns. It is unethical, and I believe it may constitute unfair business practices. I am formally requesting the following: — A full explanation as to why my account has been flagged and why staff are instructed not to help me — Immediate resolution of all outstanding damaged and missing item claims — A written response from senior leadership acknowledging this situation I have given this company my loyalty and my money for years. The least I deserve is to be treated with basic dignity and fairness. BBW does not care about losing 1 to few customers since they have millions of customers Sincerely,