Basement Systems USAReviews of basementsystemsusa.com

I purchased 3 replacement basement windows and the water wells to prevent leakage into my basement. The windows being replaced were original to the home - almost 50 years, but a small trickle of water would come in after a severe rain. We were looking to one day finish the basement and thought this would be a good first step. One window was a total failure with water streaming into the basement after days of consistent or heavy rain. I use plastic and a 45 gal can to contain the water flowing in from the 'new' window. The new window that allowed heavy rain in the basement was much worse than the 50-year-old window! They offered to do more to combat the problem - install a french drain, but I lost confidence in their solutions. I did purchase a dehumidifier from them and it works really well! I need it because my basement gets a lot of water due to the new window that allows water to pour into my basement. Nice salesman, nice workers, but a little short on expertise...

We had our basement system upgraded from an older system and it was not installed as promised. They were supposed to install the dehumidifier in one spot and it was put somewhere else that was not centrally located. It’s also barely on the blocks they used to hold it up. They were supposed to reinstall our insulation, but it was very shoddily done and parts of it have already fallen down. They used tape to hold the anti-microbial layer down instead of whatever they did with the last barrier we had and it does not do a good job. Also, the layer does not seem as nice as the last one we had. Until the annual service it looked like crap. They made the team that installed it drive almost 2 and a half hours one way daily to do the installation instead of putting them up in a hotel. It’s crazy that our “local” office is in Zebulon, NC instead of Va. Beach, VA. The last guy did make it look better, but the tape has already started to come off again. We have tried on numerous occasions to complain but we have received not response from them. The system is keeping the moisture down, but I am not happy with the customer service at all. I sent my most recent complaints in about 3 weeks ago and have still heard nothing.