302 FoundReviews of barclaycardus.com

This is a third-class, bottom-feeder company, working in association with the Consumer Financial Protection Bureau to ignore customer complaints, and when there are many complaints from the same customer, then lock their CC account until the customer gives up. This happened to me just a few weeks ago. I sent everything they asked for (Passport, Driver's License, SS Card, and Bank Statement). The first time they said no PDF to be faxed. So I sent ID docs through scanner fax. They said too dark. So I sent docs through postal mail. I confirmed with the Rep over phone that all docs were fine, but now they wanted a signed 1040. I had also complained to their President's Office. They came up with yet another requirement (back of SS card). I realized they will keep this going until I die. So I just closed my account, and now I am free of them. I have other credit cards, so I have the choice not to keep company with these cheaters, bottom feeders, and fraudulent people. Goodbye Barclays and good riddance. May your tribe shrink and not prosper.

Horrible customer service with this bank! Too bad this historical bank with an illustrious rich history has become just another craven shark trying to suck dry the poor folks like myself who don't know any better than sign up for a credit card that charges 30% a month in interest. Even when I tried to cancel my card tonight I was told I could not do that (?!?) and only after I insisted did the agent finally lament but only after reading a lengthy legal document and then telling me I need to hold 3 -4 more minutes why they verify my new mailing address. I had this card for over 5 years -- no appreciation or loyalty -- just craven greed.

This company misleads consumers - false claims 'cashmere jumper' but actually polyester arriving in a tiny package with no return info and no labels. Customer service ignores emails. Claim via credit card company and report them to trading standards - Dutch company selling fake Chinese clothes. Shocking.

Barclays cashed my settlement check and then claimed they never received it. I have full proof the check cleared from my bank, yet they continue to deny it and refuse to honor our agreement. Every time I called, I was met with outsourced agents who were either blatantly rude, silent, or refused to escalate. One so-called manager wouldn’t even give her name or ID number — a clear violation of consumer protection standards. When I asked for my own account number, I was stonewalled. I wasn’t asking for favors — I was asking for accountability for money they already took. This is more than bad customer service — this is a mishandling of funds tied to a legal agreement, and it reeks of fraud. Barclays is either operating with negligence or actively deceiving customers. I’ve filed a formal complaint with the Consumer Financial Protection Bureau and I will not stop until Barclays takes full responsibility. If you’re dealing with them, document everything. Don’t assume they’ll act in good faith. They didn’t with me.

Barclays Customer Service is useless. They will only read pre-written copy to you. They are NOT there to help.

I paid off my card and closed it. It went from 0% interest to 25% -- yet they wanted to know why I wanted to close it. I understand the 0% can't last. But going up to 25% certainly isn't going to make me want to stay. Also, the only time you can get through to someone in customer service on the phone is when you want to close your account - previously just trying to get a question answered, I sat on hold and was disconnected FOUR times. Account services answers quickly when you call to close; however, it still can take forever because they want to know why you're closing, and they spend needless amounts of time repeating back what you say and apologizing, etc etc. Very annoying company, overall. Avoid if possible. I have nothing good to say except that they did offer me a 0% interest once. When you close, they say you can NEVER open another account with them again. So, on top of the bad customer service and insanely high APR, they are also petty. Update: after I closed my account, they offered me 0% interest for transfers.

I can see now that 10 years ago before I started doing business with BarclayCardbank.us I should have red TrustPilot reviews. When their rating is a 1 you don’t want to trust them!! I have been doing business with them 10 years ago and I want to state that up until today I have NEVER: been late, over my credit line (or even close), asked for a cash advance, or done even a balance transfer!! I pay my bills on time. I had major surgery on my spine/neck in November and was off work for almost 3 months. Between my loss of income after 1 month, large medical bills, and my wife having to care for me, we had financial difficulties. We ended up having to use some of our credit cards just to get by. NOT ONCE did we fail to pay our payments but our balances did go up. We went from 21% debt ratio to almost 30%. When Barclays saw that, and my score declining, they reacted by dropping my credit line down to within a few hundred dollars of my balances. Within 2 weeks 2 of the bureaus dropped our score even further, showing we were using 90% of our credit lines - DUE TO THEIR ACTIONS! It’s good t know that you can have a stellar record of payment for years and they don’t care. I have proof of the thousands of doctor bills we incurred, and my credit report proves we never missed a single payment to Barclays Card or anyone else furling the last 6 months, or for the last 10 years!!! However, Barclays could care less! They took action that made our situation even worse and they know it. I tried talking to the people at the Bank but it was useless. Their only reply “we will review your accounts in 6 to 12 months to see if your situation improves. In talking with a Credit Attorney he told us it could take up to TWO YEARS to get all of this corrected not just a few months. He was surprised that we had the payment record we have across ALL our creditors, and Barclays ignored our records. Never trust a Bank - especially Barclays!! 8/21/2024 UPDATE: These people have chosen to even be more despicable than earlier from March - May 2024. They have now not only dropped my CL by over 75% down to the current level they set in May. Now since May they have lowered it again TWICE - each time I make a payment on my 2 accounts they lower the credit line another $100-200 to just above the balance. How low can they go to kick a man when he is down?? I guess next they will close the accounts due to FALSE REASONS. PLEASE NOTE during this 6 month period I HAVE NEVER MISSED a payment or been late to Barclays or to ANY creditor on my credit file!! My score dropped initially in March to about 670 due to Barclays and 2 other banks reducing my credit lines due to my having several surgeries in the prior year and having to use my credit cards to live and pay Doctor bills - but they don’t care. My score is still between 670-680 but is slowly rebounding due to my excellent pay record across the board!!! The people at Barclays are not sympathetic to a persons problems, even when they continue to pay like clockwork. I realize the actions they continue to take could be retaliation for my review in May on Trustpilot, but if that is true it is important that I get the word out to the public to NOT use Barclays Bank credit cards or if you already do, be very careful because they may screw you also!! How uncaring or unfair can they be?? G. Furguson Flower Mound, TX an excellent customer for over 8 years but who cares - not Barclays Bank! I wait for their next attack on me!

I had Barclay card US for soo long and as time goes, I really feel they are lacking on communication skills, as nice as these people are, they are simply not proficient enough, even the managers. Getting frustrated on a major issue i had that seems to stall...they are outsourcing their customer service, and you feel like you are dealing with tourist agents from Asia...