BAI Embroidery MachineReviews of bai.store

I purchased by Bai about 3 months ago. The machine works like a dream! The customer service from Leo and Luke has been amazing. They are always there to answer questions, provide support and help with everything. Awesome team!!!!

I've been extremely happy with my BAI embroidery machine. As someone who has used other brands, I can honestly say this machine has exceeded my expectations. The biggest pros for me are how easy it is to use and how beginner-friendly it is. The interface is straightforward, and I was comfortable using it very quickly. It's also much quieter than I expected. The customer service during the buying process was excellent. They answered all of my questions, and I really appreciated all of the extras that came with the machine. I was also able to save $1,000 by driving to one of their U.S. warehouses and picking it up myself, which was a huge bonus. I've embroidered 60 structured hats without breaking a single needle, and the machine handled them beautifully. If you're planning to do hats, that's been a major win in my experience. Another huge plus is BAI's YouTube channel. Their tutorials are clear, helpful, and make learning the machine much easier. As for the cons, I had gotten spoiled by having a camera for design placement on another brand of machine, so I do miss that feature. I also wish there were a stitch-out timer or counter that estimated how long a design would take to complete. That said, neither of those is a deal-breaker for me. I haven't had any mechanical problems with my machine. Any issues I've encountered have been due to my own learning curve rather than the machine itself. Overall, I would absolutely recommend the BAI embroidery machine. It's reliable, beginner-friendly, handles hats exceptionally well, has great customer support, and offers excellent value for the money.

I had an issue with my embroidery machine right before several important markets, and the BAI support team was incredibly helpful. They stayed in contact with me, walked me through the troubleshooting process step by step, and were patient while we figured out the problem. Their after-sales support made a stressful situation much easier to handle. I purchased my machine through the official BAI website, and overall I’ve been very happy with both the machine and the customer service. I appreciate how responsive and professional the team has been. Thank you for the excellent support!

I love my Bai Mirror! The techs have been wonderful…answering questions, sharing practical advice, as well as just checking in on me. Customer service response time is great. Definitely no regrets about my purchase of this embroidery machine!

Top quality product + amazing service. I had a problem with my machine at first and they spent a lot of hour with me to help me understand everything about the machine. Best experience!

We purchased the Bai Mirror in February 2026 as our first embroidery machine. It seemed a bit intimidating at first since it is a large commercial workhorse but the sales team has been extremely helpful and have guided us through every question we had. Excellent customer support!

Great experience customer support has been responsive and i get the feeling they really want to help you fix your issues and resolve them

Luke and the team are always quick to help with any issues or problems and can walk you through them with ease.