BackdropsourceReviews of backdropsource.com

The ordering process was very easy and the staff was very helpful. We are VERY pleased with our product.

So quick and perfect!

Easy to work with, answered questions quickly, and backdrop came in expected time!

Easy to use, everything looks great!

Perfect quality. Excellent price. Fast service What could be better?

Upon arrival, several seams were coming undone and several grommets had already fallen out. This is cheap Chinese manufacturing. When I contacted customer support they stated they would send new grommets. Those never arrived. They also ignored the fact that you need special tools to install them. As for the seams, they wanted me to take it to a tailor on my own time to get it fixed with only a promise that they would repay me for it. Considering the complete failure that was their customer service in regards to the grommets, I am not inclined to believe their word. They started ghosting me when I was insisting that they repair or replace the damaged piece. I spent over $700 with them for shoddy workmanship and I feel like I was ripped off. Not only was the workmanship subpar, but their total lack of customer service is depressing. I would not do business with them again.

Honestly if I could give negative stars to this company I would. Over several orders they have either misprinted or just not posted orders. Caused significant disruption at events. Could potentially forgive mistakes if customer support was anywhere near acceptable however emails routinely not answered and queries take weeks to resolve.

Design/order process on the website was super easy. Customer service to ensure the order was accurate was top notch. From order to delivery was only about a week. Product is high quality. Overall, great experience and will reorder.