Excellent
815 reviews
AylaHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
caroline M.
Posted
Ayla is consistent, intelligent and my go-to online or in person way to purchase quality and well thought-out products. Caroline Muir
Response from Ayla· Aug 11, 2018
Thanks so much Caroline, we appreciate the support!
Julie A.
Posted
Ayla has excellent customer service, whether you call or message. They have a sample program to try their products to see how they treat you before buying. And they carry Biorecept and Twelve which really help my reactive skin.
Response from Ayla· Aug 11, 2018
Thanks for your kind review Julie Anne! We appreciate the support.
Dorothy
Posted
so glad I found this product for my sensitive, rosacea prone skin - highly recommend!!!
Response from Ayla· Aug 11, 2018
Yes!! We love hearing this. Thanks so much for the kind review Dorothy, so happy Dara's oil is helping your skin.
Jackie M.
Posted
I have been using Ayla products for several years. I think they do a wonderful job of reviewing the products they recommend and they are super responsive and helpful with questions. I have not been disappointed with any product I have purchased. If I order online, the turn around time in the mail from the time I order until receipt is very quick. I also enjoy Ayla's newsletters and review of new products.
Response from Ayla· Aug 11, 2018
Thanks so much Jackie! We appreciate the kind review.
Pam P.
Posted
3.5 Stars is more like it. Your products are mostly great and your customer service is outstanding BUT your return policy SUCKS. I understand that smaller stores cannot be liberal with returns like the Nordstroms and Neimans of the world but your policy is nearly non-existent. I know you will use the argument about assortment of samples you offer but it galls me that you charge $10. It is not good business to be so strict about returns and charge for samples. What if I want to try a new lipstick and then hate the color? The tube is used, so I cant return it? Honestly I will keep buying from you because of your unique products but I would buy LOTS more if I didn't have to worry about being stuck with a product that I hate. (BTW some of your samples are so small that there is not enough product to determine if its a good match)
Jennifer H.
Posted
I really like ordering products from Ayla. The staff is very friendly and knowledgeable about all the products they carry. I would highly recommend this company to anyone. I started with the service where they send you generous samples to try based on information you give them about your skin and concerns. What a great service!
Response from Ayla· Aug 11, 2018
Thanks for your kind review Jennifer! So glad you took advantage of the custom sample service. We appreciate the support.
Noreen B.
Posted
I love your clean innovative product picks! I'm a fan of your Happy Tea. I appreciate your sample service since I have sensitive skin. I can't wait to visit your store the next time I'm in the Bay area!
Response from Ayla· Aug 6, 2018
Thanks for your kind review Noreen! We appreciate the support. Yes! come visit us sometime.
Bree B.
Posted
I Loved the products and the deals and shipping but when I tried to login to my account it wouldn’t accept it. I retyped several times and still nothing. I ve received emails so I know it’s the right email. And I know the password I used but it still wouldn’t work. I typed in my email to reset my password and I never got an email. Very frustrating.
Response from Ayla· Aug 6, 2018
Thanks for the feedback Bree. I'm sorry to hear about your frustrating experience. If this happens again, give us a call at 415-520-7320 and we are happy to help.
