Average
174 reviews
AWeberHonesty, pricing, process and quality scores appear once 5 customers have rated them.
AWeber is a market leader of small business email marketing and landing page solutions. Founded in 1998, AWeber has over 20 years of proven success helping more than one million customers around the world reliably connect with their prospects and customers through powerfully-simple email marketing. Along with its award-winning 24/7 US-based customer support, AWeber delivers the ability to quickly load and manage contacts, send amazing emails, build landing pages, send instant web push notifications, and analyze results without having to be a tech whiz. AWeber works with more than 1,000 partner software solutions, allowing customers to seamlessly integrate with the apps and services they rely on to operate and grow. A privately-held company, AWeber is a remote-first team with employees based throughout the United States.
AWeber (aweber.com) has 174 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
174 approved reviews, newest moderated first
Melanie S.
Posted
Will P. was a huge help in an issue that I had. He quickly and very professionally resolved it for me and gave me step by step instructions on how to go about doing stuff on my end. Great customer service experience!
susan
Posted
Justin help me tag people and remove them, so nice to get real help. AWeber is excellent in service.
Suzi B.
Posted
I have been using AWeber for a few years now, and it is remarkable how progressive they are in making continuous, valuable improvements all the time! The AI newsletter assistant is invaluable and helps me easily create and send regular communications to my tribe. Today, I accidentally deleted a subscriber. I couldn't remember all the details of the subscriber to recreate it, and I turned to AWeber support for help. Amber to the rescue! She was kind, helpful, and worked with the tech team to get the subscriber restored. Every one of my tribe is important to me, and I am so grateful to Amber and AWeber for helping me from A-Z.
Dmitry
Posted
So much difficult to deal with, horrible customer service
Eric
Posted
My friend warned me with using aweber. He said they removed his account because of someone complaining about receiving an email, when all of his leads were from FB marketing. Deleted his entire list and did not have the courtesy to reply back to him. I tried them anyway as it is a straightforward platform to use. Worked okay for a few days and then emails stopped sending. I emailed them. no reply. A few days later I told them not to worry, I have moved to Constant Contact. Aweber email me back straight away trying to keep my business. I told them don't bother. Then emailed them 2 days ago about how to downgrade my account so I am not billed as i would like to keep it as a backup. No reply. Just deactivated my account and deleted all the content. Absolutely one of the worst customer service experiences I have had. Buggy software. Keep away from this company, They're a total joke, only after your money. After they have your money they dont care. They dont even reply back or try to justify the overwhelming bad reviews on Truestpilot which is telling.
Madalin
Posted
I signed up for AWeber and paid $250 for their service. I have been email marketing for over 7 years without any issues, using a clean, well-maintained list built over time. Within less than 24 hours, AWeber suspended and permanently closed my account, falsely claiming I was sending “unsolicited emails” despite my extremely low complaint rate of just 0.01% (1 complaint). I immediately contacted support, explaining that: ✅ My email list is 100% opt-in, collected over the years. ✅ I have been mailing the same list with another service for years without any compliance issues. ✅ I was not given a warning or chance to address any concerns. AWeber refused to provide proof of any violation and denied a refund, even though I I never got to use what I paid for. This is a clear case of unfair business practices and theft. Because of their unfair treatment, I have filed formal complaints with: 🔹 Federal Trade Commission (FTC) 🔹 Better Business Bureau (BBB) I strongly advise against using AWeber. They can shut down your account without proof, keep your money, and provide no real appeal process. If you're considering AWeber, stay away! They take your money, close accounts without justification, and refuse refunds. I will continue to fight for my refund, including taking legal action and reporting them further. If you’re considering AWeber, stay away – they are an unreliable and untrustworthy service provider.
Etienne
Posted
SCAM!!! I have been with Aweber for more than 10 years, and since December 2024 they have increased there prices, and suddently in Juanuary 2025, they have deleted all my lists without notice!!!!! And they respond that there is no way to restore it !!!! What is going on here ? This is an absolute scam, thieves, this company is no longer to be trusted, years and years of work just vanished in a matter of seconds!!! Please please don't trust this company, they are not what they used to be, I'v just lost my life's work. Absolutely disgusting. Always remember this : Your data is only your data if you have it in your own server. For your own sake, never use this scam company, and if you are using them, run away. High costs and deleting lists. Should be shut down permanently.
Julien S.
Posted
Customer support takes ages to reply. Import list does not work properly. Features are outdated. I can't believe I signed up for this. Thankfully I just subscribed for 1 month.
